Community Connector Remote, In/Near Edinburg/McAllen

Molina Healthcare is hiring for a Community Connector in or near the Edinburg/McAllen Texas area.  This role will be 90% remote, with occasional trips to the local office (once per week maximum).
Bilingual, Spanish speaking and knowledge of behavioral health are a plus! 

Our Community Connectors play an integral role in ensuring our members are connected to the resources they need to improve their lives and well-being. Community Connectors will handle all non-clinical inquiries and/or reach outs to our members.
This is a telephonic/remote role 90%, however there will be up to once a week that will require you go into the office to send out member communications. 

Highly Qualified Candidates Will Have The Following Experience:

• Background/experience in behavioral health, social services, social work, community engagement or any other type of work in which you’ve worked with vulnerable populations. 
• Live in or near the areas listed previously. 
• In-depth knowledge of the resources available in these areas and willingness to learn and connect with additional resources.
• Be a self-starter. Able to work both independently and also within the team. 
• Excellent communication skills both verbal and written. 
• Excellent computer skills. 
• A passion for servicing the community in which you live. 

KNOWLEDGE/SKILLS/ABILITIES

• Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential.  HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
• Serves as a community-based member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing their healthcare needs.
• Collaborates with and supports the Healthcare Services team by providing non-clinical paraprofessional duties in the field, to include meeting with members in their homes, nursing homes, shelters, or doctor's offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits.
• Assistance may include scheduling appointments with providers; arranging transportation for healthcare visits; getting prescriptions filled; and following up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members Molina Healthcare has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers.)
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonically).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• Reliable transportation required.

REQUIRED EDUCATION:  HS Diploma/GED
PREFERRED EDUCATION: Associate degree in a health care related field (e.g., nutrition, counseling, social work).

REQUIRED EXPERIENCE:  Minimum 1 year experience working with underserved or special needs populations, with varied health, economic and educational circumstances. PREFERRED EXPERIENCE:

• Bilingual based on community need.
• Familiarity with healthcare systems a plus.
• Knowledge of community-specific culture.
• Experience with or knowledge of health care basics, community resources, social services, and/or health education.

REQUIRED LICENSE, CERTIFICATION, ASSOCIATION: Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

<