People Operations Manager

The People Operations Manager partners closely with the Senior People Team to deliver value-added programs and initiatives with operational excellence in a high-performing, business-aligned people agenda. The People Operations Manager will provide distinctive client service to firm colleagues and flawless internal support to the People Team while driving with firm culture and values. This position will focus on HR Shared Service delivery with a focus on our total rewards, employee relations, and compliance initiatives.

What You Have Already Achieved (Requirements)

• 5+ years of comprehensive HR experience in a multi-state environment with a minimum of 2 years of experience leading an HR team responsible for benefits administration, employee relations, and compliance.
• Working knowledge of multiple human resource disciplines including compliance, benefits and compensation, leave administration, HR lifecycle administration, talent acquisition, employee relations, performance management, and payroll.
• Thorough knowledge of multi-state employment-related laws, regulations, and administration related to leave of absence, benefits, compliance, employee relations, and compensation.
• Demonstrated conceptual, analytical, and problem-solving skills.
• Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and priorities.
• Self-starter with a high sense of initiative and a proven ability to effectively work in ambiguous environments and support continuous organizational improvement.
• Ability to work autonomously, while remaining aligned with HR strategies and business objectives.
• Proficiency with Google Drive, Greenhouse, ADP Workforce Now is a plus.
• PHR/SPHR is preferred.
• Knowledge and understanding of regulatory compliance in conjunction with ACA, ERISA, ADA, FMLA, COBRA, FLSA, EEO, Workers Compensation, OSHA, etc.
• Ability to act with integrity, professionalism, and confidentiality.
• Must have the ability to make recommendations to effectively resolve emotional and complex problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or respective laws.
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience required. Relevant experience may be considered in lieu of.

What You Are Great At (Responsibilities)

• Assist with reviewing existing policies and authoring of new policies in conjunction with compliance updates and/or business needs. Conduct regular audits and assessments of HR practices and records to identify and address compliance risks related to federal, state, and local employment laws, regulations, and best practices.
• Assist with employee relations matters by conducting internal investigations as needed and resolving complex employee relations issues by presenting facts and recommendations to HR Leadership for alignment on proper resolution.
• Partner with Managers and People Leadership to identify and resolve performance issues through coaching, performance improvement, corrective action documentation, and termination. Work with internal stakeholders in identifying opportunities to mitigate risk and drive consistency across business lines.
• Ensure job descriptions (RREK) are up to date and compliant with all local, state and federal regulations.
• Assist with compensation review cycles and monitor classification and compensation; perform calibration sessions with leadership to preserve compensation practices.
• Analyze trends in compensation and benefits; research and propose competitive Total Rewards programs and offerings to ensure the organization attracts and retains top talent; assess the effectiveness of current programs and propose changes as needed. Ensure all Total Rewards components comply with internal policies and government regulations.
• Manage all leave of absence and ADA requests within state, federal, and company policies.
• Manage broker relationship on benefits facilitation and service requests; escalating service issues and feedback as appropriate. Seeks ways to reduce costs where applicable/advantageous.
• Manage enrollment cycles for all benefits plans; facilitate and execute annual open enrollment and all life event change requests while maintaining compliance with regulatory and plan requirements.
• Delivery of day-to-day people related operations, programs, and initiatives using a customer service mindset.
• Provide guidance and assistance to teammates, Team Members, and Managers on human resource issues including but not limited to, life-cycle management, employee relations, benefits, leave,  performance and compensation management, and