Localization Program Manager

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

Please note: the hiring team is looking to hire two Localization Program Managers, 1 based in Europe and 1 based in North America.

Shopify is a leading commerce-enablement platform with ambitions to grow our brand globally, requiring multilingual content efforts that can support this effort at scale.

Localization efforts at Shopify are centered around linguistic excellence, teamwork, and cutting-edge technology. We are responsible for the translation and cultural adaptation of a broad catalog of customer-facing content, from performance-based marketing collateral to original training programs, international brand awareness campaigns, and proprietary apps. Our work is not just about translation and localization; it is about providing our users with high quality localization and an experience that feels locally and topically relevant and fuels international growth with an ever expanding base of empowered partners and merchants.

As a Localization Program Manager, you will partner with source content teams, project stakeholders, and internal clients to deliver quality, localized deliverables for numerous international markets.

Responsibilities of a Localization Program Manager:

• Manage localization projects and requirements from early scope to final delivery across internal teams and external suppliers 
• Manage and report on quality integrity of localized deliverables
• Engage and build relationships with cross-functional teams and stakeholders (product, engineering, marketing) to ensure localization requirements are implemented, and the localization process is well understood
• Evangelize globalization and internationalization best practices to stakeholders
• Oversee end-to-end localization workflows using our translation management tools and systems
• Contribute to the design, development and management of a dedicated linguistic quality assurance (LQA) pipeline.
• Own project kick-offs & vertical meetings with cross-functional groups for planning
• Identify and manage project risk through prioritization, bug management, and any other means necessary to ensure quality deliveries that also perform well in market where relevant
• Maintain clear and consistent project status reporting for project partners and leadership across multiple teams and programs.
• Drive and ensure consistent high-quality output from localization vendors & freelancers
• Partner with Language Service Providers (LSPs) to ensure Shopify quality expectations are met or exceeded on an ongoing basis
• Oversee the localization budget for your projects by gathering data on the cost, throughput, channel, timeliness and quality - in collaboration with our vendor manager
• Adhere to established and internal localization standards, systems, and best practices and proselytize to interdepartmental stakeholders

Qualifications

• Bachelor's or Master’s degree in localization, translation, international studies, project management or relevant work experience as a Localization Project/Program Manager is required
• Experience managing projects that involve language launches, software, creative content and multimedia localization is required
• Experience with TMS and/or CAT tools is an asset
• Experience in Localization Quality Assurance (LQA) is a