Sterile Processing, Senior Manager, Nationwide Travel

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Oversees the management and facilitates production and quality within Customer IPS engagements.   Ensures Customer expectations are met by pro-actively managing activities and complying with contractual obligations. Provides on-site support, training, and communication to ORC. Ensures proper operational processes are followed by all members of the team in conjunction with the standards set forth by the Department of Health, TJC, DNV, OSHA, CDC, AAMI and AORN. 100% domestic travel required.

Duties

LEADERSHIP

• Ability to motivate and manage a leadership team to provide excellent day-to-day service to support operations and ensure delivery of contracted deliverables and company initiatives.
• Collaborates with the STERIS Business Development partner to ensure Customer and STERIS expectations are defined, achievable and properly communicated to the Customer.
• Ability to reset and maintain expectations through the engagement to achieve   contracted deliverables
• Determines the appropriate resource requirements to properly align staff to meet contract deliverables and ensures leadership team possesses this same ability
• Ability to manage staff at multiple locations within a small geographic area.
• Motivational leader that possesses the ability to build and maintain Employee Engagement and instill a culture of safety and retention

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Duties - cont'd

 

CUSTOMERS

• Ensure delivery of Customer Key Performance Indicators (KPI’s)
• Works in collaboration with the onsite facility resources to manage and develop the Customer relationships
• Resolve Customer issues in a timely and efficient manner by discovering the root causes of problems and processes and develops a plan with measurable outcomes to track progress
• Demonstrates comprehensive understanding of the contract(s) and maintains strong relationships to ensure a high-quality product is provided in relation to contractual scope
• In conjunction with Business Development Team and on-site resources, facilitates Business Reviews with the Customer, Senior Management and Business Development to review KPI’s and contractual expectations

Duties - cont'd

OPERATIONS/PROCESSES

 

• Demonstrates understanding of the Instrument Processing Division’s processes and the ability to manage, train and implement in engagements while focusing on continuous improvement
• Develops and enforces the implementation of policies, new processes, procedures, product conversions, new services, and programs in conjunction with the contract and STERIS to improve Customer service
• Possesses the ability to effectively manage a P&L to ensure Customer deliverables are met while staying within budget
• Uses Non-conformance documentation to identify areas of deficiencies and creates Corrective Action Plans to m