Epic Analyst - Hospital Billing & Hospital Billing Contracts

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

Responsibilities

About the Role

Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows that patients and staff rely on.

We’re hiring up to 3 Epic service delivery roles focused on Hospital Billing (HB) and Hospital Billing Contracts. This is hands-on, operational work: you’ll spend your time resolving tickets, handling break-fix issues, and delivering small optimization projects that keep Epic HB running smoothly for the client’s teams—and for the patients they serve.

In the Hospital Billing space, that means working within Resolute HB: charge routing and edit management, claim creation and hold workflows, remittance posting, denial and follow-up queues, and the configuration that keeps billing moving without unnecessary friction. If you’re in an HB Contracts role, your work centers on payer contract build—fee schedules, contract modeling, expected reimbursement, and making sure the system accurately reflects what the client has negotiated.

A typical day includes a steady flow of requests and problem-solving: you’ll triage and troubleshoot incoming tickets, dig into workflows and build to find root cause, coordinate with client stakeholders to confirm needs and priorities, and document changes so fixes are traceable and repeatable. Depending on level, you’ll either focus on reliable execution with growing autonomy or lead more complex work—anticipating downstream impacts, guiding decisions, and mentoring others.

How levels are determined: We’ll align title based on scope, independence, complexity, and your Epic revenue cycle build/support experience.

We are seeking to 1-2 Analysts and 1-2 Senior Analysts, and each candidate will be evaluated based on their skills and experience to be placed at the appropriate level.

What You’ll Do

(Exact scope varies by specialization and level—this is the shared core.)

• Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement in Epic revenue cycle areas (HB/PB/Claims/Contracts).
• Triage and resolve incoming tickets: clarify the issue, reproduce it when needed, determine urgency/impact, and move it through to resolution.
• Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes.
• Deliver small optimization projects that improve reliability, reduce friction, and help the client’s teams work more effectively.
• Translate requests into clear, testable requirements—confirming what success looks like before you build.
• Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.
• Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.
• Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.
• Escalate when risk, complexity, or impact crosses thresholds—and bring recommended options, not just problems.
• For Senior roles: lead more ambiguous troubleshooting, anticipate dependencies, drive prioritization, and mentor others to strengthen ticket quality, root-cause analysis, and delivery practices.

The Details

• Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.
• FLSA Status: Exempt
• Compensation (based on level):
  • Epic Analyst: Expected range $80,000–$103,000. Most new hires start between $80,000–$95,000, depending on experience and internal equity.
  • Senior Epic Analyst: Expected range $100,000–$130,000. Most new hires start between $100,000–$120,000, depending on experience and internal equity.

• Location: This position is