Sr. Learning Operations Specialist

The Role

Reporting to the Manager of Learning and Development Operations, the primary focus of the role is to continue scaling our Learning and Development Operations processes across the L&D portfolio to ensure Global Learning Operational Excellence. The ideal candidate will be a self-starter with great customer service skills and experience supporting learning initiatives. You should be tech savvy and seeking opportunities to digitize where possible. Have a proactive work style and initiative. An ability to troubleshoot issues in the moment and act as an owner. As a key team member your role will ensure the enablement of delivering on world class learning by supporting successful execution of L&D programs and strategy at Moderna.

Here’s What You’ll Do

• Support large scale projects that mature key learning program capabilities and refine internal operational processes for learning globally

• Utilize Learning Operations software, templates, and processes to develop project plans, timelines, and deliverables for learning projects, and intake

• Ensure vendor/service providers are setup for success prior to their start date, including but not limited to permissions, system setup, onboarding and offboarding needs

• Tracking business contract and license agreements and ensuring they are renewed on time

• Manage learning calendar intake, scheduling, and coordination

• Partner with the L&D team to deliver all program communications, logistics, and reporting to learners and stakeholders

• Support ongoing partnership with Program Managers to assist with and document program delivery requirements.

• Maintain records and databases related to procurement functions and L&D team budget.

• Utilize learning feedback to assist with program changes, refinements, and operational process improvement

• Respond to learning requests and inquiries with solutions that are grounded in adult learning principles with a focus on customer satisfaction

• Assists with LMS administration (i.e., adding new courses or updating existing content, registration, marking completions etc.)

• Generate and distribute weekly rosters and training completion certificates and badges for scheduled classes/programs as needed.

• Additional duties may be assigned from time to time

Here’s What You’ll Need (Minimum Qualifications)

• Minimum 2 years Corporate and/or Learning and Development experience

• Experience with Microsoft Office Word, Excel, Outlook, and PowerPoint

• Bachelor’s degree or equivalent in experience required

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Strong facilitation skills

• Excellent written communication, public speaking, and collaboration skills

• Ability to prioritize, plan, and manage multiple projects concurrently

• Ability to multi-task effectively in a fast-paced environment

• Demonstrated teamwork initiative and the ability to accomplish tasks independently with minimal direction and continuous process improvement efforts

• Comfort with ambiguity and flexibility to respond skillfully to rapidly changing priorities

• Exceptional project management skills

• 3 years of experience in learning program delivery

• Demonstrated understanding of procurement, quoting, and purchasing processes as well as relationship management.

• Experience with learning development tools (i.e., LMS, LXP, Articulate, Canva)

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

• Highly competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
• Family care benefits, including subsidized back-up care options and on-demand tutoring
• Free premium access to fitness, nutrition, and mindfulness classes 
• Exclusive preferred pricing on Peloton fitness equipment
• Adoption and family-planning benefits
• Dedicated care coordination support for our LGBTQ+ community
• Generous paid time off, including:
  •    Vacation, sick time and holidays
  •    Volunteer time to participate within your community
  •    Discretionary year-end shutdown
  •    Paid sabbatical after 5 years; every 3 years thereafter
• Generous Paid Leave offerings, including