Site Reliability Engineer - VAP (Greater Boston Area)

Job Description

Are you ready to write your next chapter? 

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.  

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. 

We’re looking for a Site Reliability Engineer to join our ever-evolving Value-Added Payments Site Reliability Engineering team to help us unleash the potential of every business.  

Are you ready to make your mark? Then you sound like a Worldpayer. 

About the team 

Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for. Striving for better, they never stand still — delivering impactful innovations that power transactions across the world.   

The team is part of the application support team for the VAP (Value Added Payments) platform and is responsible for identifying areas for improvement in the application environment which is running all the platform services.  While not an on-call team, we proactively provide troubleshooting and investigation of production application/system issues. As a proactive extension of the existing reactive 24 x 7 on-call team, we identify/report larger issues, and work with development teams to design an appropriate solution.  We also provide our own fixes for smaller issues to improve the reliability of the system. 

 What you’ll own  

You will be troubleshooting and investigating production (which runs 24 x 7) application/system issues where stability, reputation management and security are critical to the ongoing success of the business. You will be involved in coordination and implementation of essential production application maintenance tasks and proactively identify improvements and enhancements to working practices. You will interact with engineering groups to assist in design changes to software and/or equipment. 

• You will be responsible for providing operational automation support for the eCommerce Value-Added Payments Platform (VAP). 

• Play an active role in team initiatives and be accountable for the work committed to. 

• Work as part of a team to seek resolution of production tasks. 

• Identify areas for improvements and suggest more efficient ways of working. 

• Provide development solutions to introduce application improvements. 

• Assist with maintenance tasks to ensure our platform remains secure and compliant.   

Where you’ll own it