New Patient Liaison Clinical

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The New Patient Clinical Liaison must possess and consistently demonstrate a positive disposition, proficient verbal and written communication skills, strong customer service values, and professional behaviors.  The New Patient Clinical Liaison is responsible for completing tasks and coordinating processes related to new patient referrals from multiple sources for specified clinics/ zone(s) of Tennessee Oncology.  New patient intake includes: reviewing/collating referral information including but not limited to the patient’s diagnosis, prioritizing scheduling based on established parameters, initiating /managing communications with the new patient and referring physician’s office, retrieving appropriate records needed for first appointment, and entering required information into the Tennessee Oncology Electronic Medical Record.

ESSENTIAL FUNCTIONS:

• Acts as a liaison with staff regarding the scheduling of new patient appointments.
• Communicates with other new patient intake team members as needed to assure appropriately scheduling of appointments.
• Cross-trains and acts as secondary resource for other new patient intake team positions.
• Requests, collects, documents and reviews all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.
• Uses defined parameters related to diagnoses to determine new patient appointment scheduling turnaround times.
• Abstracts pertinent information from the medical records and assigns appropriate ICD-10-CM codes as it pertains to Clinical Condition Categories based on CMS HCC categories.
• Works with coders in the department to assist with difficult cases.
• Collects and reports data regarding new patient intake process.
• Maintains all licensure(s) and continuing education as required by government regulations and in accordance with Tennessee Oncology policy.
• Escalates any question(s) or issue(s) outside of the scope of practice to designated contact.
• Promotes positive customer relations by assuring referral process is a well-coordinated and timely experience for the patient and referring physician offices
• Maintains and ensures confidentiality of patient information.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to learn and work within Microsoft Office, Salesforce, Clarus, and G4 as well as other required software tools and applications.
• Ability to learn and work with enterprise VoIP phone system.
• Ability to learn and work within enterprise EMR
• Exhibits high degree of initiative, judgment and discretion.
• Promotes highest ethical standards.
• Effectively and efficiently communicates both orally and in writing
• Willing and able to travel to Tennessee Oncology locations as needed

EDUCATION & EXPERIENCE:

• Valid State of Tennessee or appropriate compact state nursing license required
• Minimum one (1) year RN or (2) years LPN experience required.
• Two (2) or more years RN or LPN outpatient clinic experience preferred.
• Oncology experience preferred.
• Telephone triage or other clinical interaction preferred.

PHYSICAL REQUIREMENTS:

Physical Activity Required

Amount of time

None

Less than 1/3
(Occasionally)

1/3 to 2/3
(Frequently)

More than 2/3
(Regularly)

Standing

X 

Walking

 X

Sitting

X 

Fingering or manual dexterity

 X

Repetitive finger motion

 X

Lifting or exerting force