Managing Director, Retail Media & Marketplaces

About Darkroom

We're building the future of advertising and are looking for the minds to help us do it.

Darkroom is a progressive omnichannel growth marketing agency focused on retail, e-commerce, and consumer businesses. We have been recognized as one of the fastest growing private companies in America by Inc. 5000 (2023), a top 1% digital advertiser by Varos (2023), and our founders were named Forbes 30 Under 30 recipients for Marketing and Advertising North America (2024).

This is a remote role, and is open to candidates based in the state(s) of Pennsylvania, Texas, New York, or Florida, and must have the right to work within the United States.

Darkroom is a progressive omni-channel growth marketing agency focused on retail, e-commerce, and consumer businesses. We have been recognized as one of the fastest growing private companies in America by Inc. 5000 (2023), a top 1% digital advertiser by Varos (2024), and our founders were named Forbes 30 Under 30 recipients for Marketing and Advertising North America (2024).

We are very excited to begin our search for the first Managing Director of Marketplaces & Retail Media at Darkroom. This role will be responsible for building the most advanced e-commerce and retail media functions in the digital ecosystem, with oversight over Darkroom’s fast growing Marketplaces team and new Retail Media service offerings. Ideal candidates will be experts at team building, engineering agency services (including thinking through capacity models), integrating technology into service delivery, and working cross functionally to deliver next generation services. You will act like an owner, responsible for one of the largest P&Ls at the agency, and will be expected to stay up to date on the most advanced RMN, Amazon developments—bringing unique insights and strategy on how clients can better grow their businesses.

The Managing Director will work closely with our VP of Operations and our Senior Director of Marketplaces to create a unified, scalable offering that drives measurable growth for our clients across retail and marketplaces platforms. This includes managing and improving core KPIs like MRR growth, churn, and department margin profile. This role is a unique opportunity for a strategic and operational leader to build, scale, and optimize a best-in-class commerce media offering that drives measurable growth for our CPG clients across Amazon, Walmart, Target, Criteo, Instacart, and emerging local delivery services like GoPuff, Uber Eats, and DoorDash. Deep expertise in digital commerce, omnichannel strategy, retail shopper behavior, and client management, as well as the ability to develop frameworks that drive efficiency and performance across multiple retail and delivery platforms is essential.

Lastly, above all else, you will be responsible for setting culture, standards, and leading a high-performing team. At Darkroom, it is important that department leaders build hardcore team cultures that reinforce excellence and delivery. This position reports to the VP of Operations and will work closely with our Senior Director of Marketplaces to expand and evolve our service offerings.

What You'll Do

Strategic & Operational Leadership

• Build and scale an integrated Marketplaces & Retail Media division, aligning service offerings across Amazon, Walmart, Target, Instacart, Criteo, CitrusAds, GoPuff, Uber Eats, DoorDash, and other retail media networks.

• Develop and implement scalable processes to drive efficiency, optimize workflows, and improve client outcomes across both marketplace and retail media channels.

• Establish best-in-class operational frameworks, ensuring seamless collaboration between teams managing retail media, marketplaces, and performance marketing.

• Work with our executive team to commercialize scopes that make sense for our clients, maximize margin, and perform, above all else.

Cross-Channel Integration & Retail Media Strategy

• Lead the development of a unified commerce strategy, ensuring clients have an integrated approach across retail media, e-commerce marketplaces, and brick and click services.

• Oversee the alignment of organic and paid strategies across platforms to maximize client performance and ROI.

• Drive innovation in retail media investments, leveraging insights and data to optimize advertising performance and in-store sales velocity.

• Work closely with our VP of Operations and Senior Director of Marketplaces to enhance Amazon capabilities and evaluate client and team health.

Client & Revenue Growth

• Serve as a trusted advisor to high-profile CPG clients, helping them navigate digital commerce,