Sales Engineer, MSP

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

WHAT YOU’LL BE DOING:
The SE is the technical backbone of the MSP team. This position will be based out of our headquarters in Eden Prarire, Minnesota. The MSP SE is responsible for working alongside Customer Success and Channel Account Managers to help evangelize, design, propose, and review Arctic Wolf Services to help demonstrate the business value for customers. This is a results-oriented position, and you must demonstrate that you can own building the trust and rapport with MSPs, customers and Customer Success Managers. This will be done by having a high aptitude in security technology, leadership, and business acumen. You thrive on autonomy while being a productive team member. The character and competency you bring to the sales process and team is a critical component to this role. Ultimately, you win with integrity and good intent.

YOUR RESPONSIBILITIES:

• Work with customers to help educate and drive the business value of the Arctic Wolf Networks services
• Deliver technical presentations and demos with a focus on the business requirements of the customer
• Create an environment in which MSPs and customers become evangelists, maintain long term relationships with strategic MSPs to drive ongoing adoption and expansion of Arctic Wolf Networks services
• Help manage Proof of Concept deployments with potential customers, balancing structured POC process while adapting to each individual customer situation
• Promotes long-term customer success by providing deployment assistance as needed by the onboarding team and leveraging best practices to drive end-user adoption and engagement.
• Represent the voice of AWN to the MSP and customers, and represent the customers voice to AWN
• Assist the MSP Customer Success Managers’ sales qualification and own the technical architecture design
• Light travel required / passport required

REQUIRED SKILLS AND EXPERIENCE:

• Minimum of 2 years in a customer-facing role, preferably in a presales engineering capacity or consulting role focused on security solutions
• Minimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desired
• Must have technical experience in IT Infrastructure, Networking, 
• Security, Identity Management, Cloud Services, and 
• Windows/Linux/Mac
• Ability to articulate the business application/value of the AWN technology to all audiences, ranging from technical to executive-level decision makers
• Excellent written, verbal, presentation, time management, and attention to detail
• You must have an “I own the problem AND the solution” attitude
• Strong working knowledge of Word, PowerPoint, and Excel

DESIRED SKILLS AND COMPETENCIES:

• Bachelor’s Degree
• CISSP, GCIH, CISA or CISM certification(s)
• Working knowledge of Salesforce.com
• Previous experience selling XaaS solutions (software, infrastructure, 
• SOC/Security)
• Mac OS / Omnigraffle / VMware Fusion

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named among the list of Top Workplaces in USA, Minnesota (2021-2024), and Texas (2023-2024), Best Places to Work San Antonio (2023, 2024) and Minneapolis/St. Paul (2022-2024), as well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2023) lists

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corpo