Community Advisor - RAMPxchange

Overview

RAMPxchange is an online cybersecurity and risk management marketplace designed to connect buyers and providers of cybersecurity goods and services. We foster a secure, trusted environment where organizations can collaborate, share best practices, and make cost-effective procurement decisions. Our core values of trust, community, and integrity guide everything we do. RAMPxchange: Cybersecurity Marketplace

 

As a Community Advisor at RAMPxchange, you will play a pivotal role in driving platform growth, enhancing client satisfaction, and fostering an engaged community. This is a position designed for individuals passionate about cybersecurity, community-building, and creating meaningful connections. 

You will serve as a guide for new members, manage the affiliate program, and support the onboarding process—ensuring that every member feels welcomed, informed, and empowered to maximize their experience in RAMPxchange.

Responsibilities

• Onboarding Support: Support the RAMPxchange Engagement Advisors in the onboarding processes of new members, including registration, training, demonstrations, and the approval/denial of memberships.  

• Community Advocate: Build strong relationships with RAMPxchange members, encouraging active participation, collaboration, and monitoring of activities and deliverables.  

• Affiliate Manager: Work with the Engagement Advisor Director to establish, facilitate, and support the affiliate program.  

• Provider Verification: Facilitate the review of providers within the platform both pre and post registration working alongside other members of the RAMPxchange team. 

• Resource Facilitation: Serve as a resource to connect members with trusted providers, verified services, and relevant cybersecurity content. 

• Feedback Loop: Gather user feedback to identify trends, suggest improvements, and contribute to enhancing the overall user experience. 

Qualifications

• Experience: 

• Bachelor's degree.  

• 0-3 years of sales, customers service, account management, hospitality or other advisory related roles.  

• Experience developing and maintaining relationships at all levels of an organization. 

• Attributes: 

• Strong problem-solving skills and a curiosity to uncover needs. 

• Proactive and self-motivated with the ability to work with a team. 

• Thrives in a fast-paced, dynamic environment. 

• Driven by the challenge of continuous learning. 

• Passionate for community-building and networking. 

• Skills: 

• Familiarity with CRM software practices. 

• Excellent written and oral communication. 
• Focus on prioritization and time management. 

 

Knowledge Services strives to offer an environment that provides our employees with the right balance between work and family.  

 

Perks and Benefits include:

• Brand new HQ office full of amenities (gym, rec room, coffee bars, bike room)
• Personal, modern work stations with standing desks and top of the line technology 
• Mindful environment with touchless door entry and hospital grade air filtration system
• Comprehensive health insurance including dental and vision coverage
• Company funded life insurance
• 401k match program (Roth and Traditional options)
• Established Wellness Program
• PTO & Paid Holidays

 

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

 

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integ