Partner Services Program Manager

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Summary

In the role of Partner Services Program Manager, you will be expected to provide strategic direction relevant to the global Partner Services programs, development, processes, and systems, as well as identify any associated dependencies for all subject matter areas within the partner ecosystem. In this role, you will need to have a thorough understanding of the channel business model and global support infrastructure, as well as strong analytical skills. The ideal candidate will have an eye for detail, can connect the dots, and will recognize areas of improvement within the current operating model. This individual will need to be highly adaptable and creative while demonstrating the ability to continually adjust to the ever-changing needs of the Partner Services business as our programs continue to scale. This candidate will be expected to continue the development, implementation, and continued improvement of Partner Services initiatives, contribute to the organization's long-term goals, and work independently in a fast-paced environment. This position will report to the Director, Worldwide Partner Program, Services.

Responsibilities

• Operational Excellence: Establish operational excellence for Partner Services programs, including the development of consistent and well-documented processes.

• Compliance & Performance Analytics: Demonstrate a deep understanding of data manipulation to analyze partner data quickly and accurately. Provide detailed analysis and reporting specifically focused on partner performance metrics and program compliance.

• Global Implementation: Identify, develop, and implement operational processes for regional and global partner services managers worldwide, including program auditing, coaching, and training.

• Gap Analysis: Utilize analytical findings to identify improvement opportunities and create programs to close identified gaps in partner performance or compliance.

• Automation & Alignment: Analyze day-to-day operations and review what can be automated for better program alignment, working with Program Operations to implement process improvements.

• Informal Leadership: Lead informally across the organization to challenge the status quo and develop better ways to support Partner Services Managers and our global partners.

• Strategic Guidance: Strategically guide programs to meet changing business requirements and develop innovative enablement strategies for excellent partner interactions.

• Communication: Communicate effectively with partners and stakeholders to identify needs, evaluate alternative objectives, and measure success.

• Problem Solving: Resolve issues in creative ways and exercise judgment in selecting methods to obtain solutions.

Qualifications and Requirements

• Education: BA/BS in computer science or equivalent (MBA a plus) or similar experience.

• Experience: 10+ years in Program Management; 5+ years in enterprise support and service delivery preferred.

• Must have 1 year experience of Tableau developer supporting services.

• Analytical Mastery: Proven ability to perform rapid and accurate data manipulation; must be able to translate complex