Position Summary:

Under the direction of the Program Manager, the Shift Lead is responsible for ensuring the safety and security of the clients and provides direct, on-site supervision of and support to designated residential care staff and the milieu. Coaches, motivates, and provides support to staff on shift and acts as a primary liaison between residential care staff and other agency professionals and staff. Performs a variety of direct residential care functions in support of assigned areas of responsibility. Ensures adherence to Children's Receiving Home policies and procedures, Community Care Licensing (CCL) Title 22 regulations, Department of Social Services Licensing Regulations and Council on Accreditation (COA) standards.

The Shift Lead assumes the role of Facility Manager while on shift and has the authority and responsibility necessary to manage and control the day-to-day operation of the facility and supervise the clients. 

Essential Duties and Responsibilities:

Campus Wide Support

• During scheduled hours, it is required to be at the facility at all times when children are present.
• Maintain continuous communication with Residential Counselors (RC’s) to ensure that safe and effective supervision of clients occurs at all times.
• Acts as a mediator between staff and youth by providing leadership and assistance in resolving crisis situations.
• Provides feedback to RCs in a professional manner with the intention of promoting growth and learning.
• Regularly directs Residential Counselors in the performance of their duties.
• Trains new Residential Counselors.
• Evaluate Residential Counselors in the performance of their duties.
• Addresses employee complaints with support from Supervisors.
• Prepares schedules to ensure coverage of shifts in compliance with required staffing ratios.
• Develop and maintain therapeutic relationships with all youth while maintaining boundaries.
• Proactively check in with the youth frequently to prevent crisis situations.
• Remain with staff and clients during a crisis situation until residents return to their baseline behavior pattern.
• Assist clients in de-escalating after a crisis situation, conduct Life Space Interview (LSI) and complete any necessary documentation.
• Provides assistance to staff with each child in working with a group and in handling individual problems.
• Ensure that staff is utilizing proper Therapeutic Crisis Intervention (TCI) intervention/tech