Practice Supervisor-PACC GI Internal Medicine Practice-Mount Sinai Union Square-Full Time, Days

Practice Supervisor-PACC GI Internal Medicine Practice-Mount Sinai Union Square-Full Time, Days

The Practice Supervisor is primarily responsible for managing the day-to-day frontend operations of an ambulatory practice. Practice Supervisor is responsible for implementing and maintaining MSHS policies and procedures related to front-end practice operations, including Patients First! service standards and staffing models. The Practice Supervisor is responsible for supervising the front-end staff in the Practice; and for performing any of the related roles as staffing contingencies requires. The Supervisor oversees the reception, checkout and clerical functions, handles scheduling issues as needed, addresses patient concerns, and participates in gathering information on customers perceptions and preferences.

• Monitors and assist staff with their day to day activities including clinic and physician scheduling, call volumes and surge treads, along with strict adherences to department service standards.
• Review staff appointment scheduling for accuracy and completeness to maintain the highest levels of right appointment at the right time with the right physician. When needed, communication with the Administrator or members of the Medical Team to handle any scheduling decisions.
• Assists the in the preparation of daily, monthly and year end reporting.
• Assists in creating training materials and scheduling guidelines, along with continued training of staff with scheduling appointments.
• Maintains high quality levels of customer service and data integrity in the management of patient calls monitoring performance using the Automated Call Distribution and Par8to referral database standardized reports and working with staff to ensure understanding of software procedures.
• Provides next level of guidance and assistance with escalated MyChart calls.
• Ensures appropriate reimbursement for services. Plans and organizes orientation and in-service training for staff members on insurance verification and co-pay collection procedures.

• Bachelors degree or equivalent relevant experience required
• Previous experience in a customer service role, supervisory role, and healthcare setting preferred

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $62,571.36 - $88,900.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, AKW - PACC GI Internal Medicine Practice - USD, Union Square - Downtown

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education.