Client Care Liaison

Department
 

BSD PED - Infectious Diseases - Medical Case Management Program

About the Department
 

The Pediatric and Adolescent HIV/AIDS Program, Care2Prevent, in the section of Pediatric Infectious Diseases provides comprehensive treatment and prevention services for people living with HIV and those who are most vulnerable to HIV infection. Care2Prevent is building a culturally diverse team committed to providing care and services in a multicultural environment where differences are valued and respected. Minorities, LGBTQ+ individuals, women, individuals with disabilities, veterans, and intersectional individuals are strongly encouraged to apply.

Job Summary
 

The Client Care Liaison manages communications and scheduling with Care2Prevent clients to support their care. They provide excellent customer service and will help coordinate with various members of the care team, help maintain appointment records, develop reports on appointment attendance, and triage client communications for action. Through their work, they will also help to develop systems and processes for managing appointments and appointment communications. The Client Care Liaison is an essential member of the Care2Prevent team, interacting with a multidisciplinary team to ensure seamless communication between clients and care providers with an emphasis on client care engagement and appointment adherence.

This at-will position is wholly funded by contractual grant funding which is renewed under provisions set by the grantor of the contract. Employment will be contingent upon the continued receipt of these grant funds and satisfactory job performance.

Responsibilities

• Support client appointment scheduling and develop reports to track appointment attendance. 

• Manage appointment reminder communications and follow-up. 

• Interface with the clinic referrals desk to support client appointment scheduling in the C2P clinic. 

• Help support the team in completing new client intake such as recording eligibility documentation and collecting contact and demographic information. 

• Oversee the C2P clinic schedule including actively participating in pre-clinic huddles to provide updates on clinic schedule changes. 

• May initiate correspondence with clients and other written materials under own signature or for signature of the leadership team. 

• Triages emails and telephone calls for action. Resolves mostly routine and some complex inquiries. 

• Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies. 

• Performs other related work as needed. 

Minimum Qualifications
 

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications 

 

Education: 

• GED or High School Diploma.

Experience: 

• 1-2 years of experience working in HIV or sexual health.  

• 1-2 years of experience working with sexual, gender, and racial minority populations LGBTQ+, minority, and marginalized populations.  

Preferred Competencies  

• Ability to maintain confidentiality. 

• Attention to detail.  

• Strong organizational skills.  

• Strong degree of flexibility.  

• Demonstrated written and verbal communication skills and strong analytical skills. 

• Strong interpersonal skills and the ability to work both independently and as part of a team. 

• Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, and Word. 

 

Working Conditions  

• Ability to use computers. 

• Ability to use Standard Office Equipment. 

• Ability to use Standard Work Station Equipment. 

Application Documents  

• Resume (required) 

• Cover letter (preferred) 

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Administration & Management

Role Impact
 

Individual Contributor

FLSA Status
 

Non-Exempt

Pay Frequency
 

Biweekly

Scheduled Weekly H