Manager, Classroom & Technology Support

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

 

Position: Manager, Classroom & Technology Support

Reports to: Senior Manager, Classroom & Technology Support

Location: United States

WHO WE ARE LOOKING FOR:

Per Scholas seeks a motivated and collaborative individual to serve as Manager, Classroom Technology & Support within the Training, Quality, and Education Department. Reporting to the Senior Manager, Classroom & Technology Support, the Manager will oversee daily operations related to classroom technology, ensuring smooth functionality and support across multiple sites. This position plays a pivotal role in supporting the organization’s mission by enhancing classroom technology, managing assets, and collaborating with cross-functional teams to drive innovation and scalability.

WHAT YOU’LL DO:

• Work alongside the Senior Manager, Classroom & Technology Support, to complete the tasks below

Classroom Support

• Supervise day-to-day classroom technology operations, providing hands-on support and ensuring adherence to established standards.
• Collaborate with site leads and facilities teams to implement classroom design improvements based on organizational guidelines.
• Monitor and respond to support requests, working closely with local teams to resolve technical challenges in a timely manner.

Technology

• Manage the Classroom Technology & Support Ticketing system, triaging tickets to team members or other departments as necessary.
• Provide on-the-ground Level 1 and 2 technical support and escalate more complex issues to the Senior Manager or Senior Director as required.
• Assist in implementing and coordinating technology rollouts, upgrades, and deployments.
• Support the research and testing of new classroom technology solutions and provide feedback for continuous system improvements.
• Ensure ongoing alignment of classroom technology with future-proofing and scalability strategies.

Documentation

• Maintain and update classroom asset management records across platforms like Salesforce, Smartsheets, Asana, and Asset Tiger.
• Develop run books, process guides, and knowledge base articles for classroom technology operations.
• Ensure thorough documentation for all classroom technology upgrades, deployments, and maintenance activities.

Teaching and Training

• Deliver training sessions for site teams on the use of classroom technology and support tools.
• Run workshops for new tools, platforms, and features introduced to classrooms.
• Assist in tracking training outcomes and ensuring alignment with organizational KPIs.

Additional Responsibilities

• Participation in staff meetings
• Contribute to data collection and reporting for classroom technology operations.
• Assist with asset procurement, ensuring equipment meets organizational standards and budgetary constraints.
• Collaborate with cross-functional teams on large-scale technology and classroom improvement projects.
• Support team innovation by contributing to new initiatives and providing feedback to optimize processes.
• Participate in staff meetings and represent the team in departmental collaborations.
• Perform othe