Lead Online Shopper (Click N Go)

Location : Name

Wausau

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Job Title:         Lead Online Shopper (FT)

FLSA Status:    Hourly

Reports to:      Guest Services Manager

 

The Lead Online Shopper delivers an exceptional online shopping experience to Click N Go guests by continuously providing the best quality product in an organized and efficient manner. The Lead Online Shopper is primarily responsible for picking orders while demonstrating Festival’s core values, purpose, priorities and performance standards.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ability to collaborate with all departments and communicate expectations
• Actively coach, teach and mentor a small team of associates on Click N Go procedures
• Responsible for picking the product for guest’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes
• Follows all processes set forth by Festival such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly
• Offers suitable substitutions that make sense when items are out- of- stock; document the reason for the out of stock item on hand-held device
• Assists with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest’s vehicle
• Informs guest of any order modifications and offering a surprise and delight to guests
• Maintains organization and cleanliness of the Click N Go area, including staging areas in compliance with company procedures and policies
• Provides in-store and online support for guest inquiries as they relate to Click N Go
• Reports pricing, item location, and incorrect temperature discrepancies to appropriate departments
• Utilizes time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks
• Ability to work independently and make sound decisions based on the information provided
• Understand how to navigate and troubleshoot the online website
• Flexibility in daily activities; will be tasked with unplanned duties and will need to adjust quickly
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

 

QUALIFICATIONS:

To perfrom this job successfully, an individual must be able to perfrom each essential job duty satisfactorily. The requirements listed below are respresentative of the knowledge, skills, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilites to perform the essential functions. 

• Successfully obtain a liquor license
• High school education or equivalent combination of education and experience
• Ability to deal tactfully and effectively with guests and all associates
• Excellent verbal and written communication skills
• Self-starter with ability to work with minimal supervision
• Proficient in Microsoft Office, including Outlook, Excel, and Word

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolers
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to bend, kneel and stand for extended periods of time
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

 

WORK SCHEDULE

The Lead Online Shopper is a full time hourly position  (38-40 hours per week).  The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

 

 

Benefits Overview

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their