Senior Loan Officer

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Senior Loan Officer plays an important role in the organization by performing a variety of activities directly related to the company’s Production functions. The role is primarily responsible, under moderate supervision, for providing quality relations with borrowers through completing the origination processing of application, loan disclosure, review files for adherence to underwriting standards; ensuring completeness of submission to processing. Contacts borrowers to collect necessary documentation and act as a liaison between origination staff, underwriters and customers.

Essential Functions

• Conduct one-on-one consultations with clients to understand their financial goals and assess their eligibility for mortgage loans.
• Educate clients on various mortgage products, terms, and options, offering personalized recommendations based on their unique needs.
• Answer customer inquiries involving rates, products, and loan application status to ensure quality customer service.
• Assist clients in completing mortgage applications, collecting necessary documentation, and ensuring compliance with lending guidelines.
• Develop and maintain positive relationships with all our referral sources to generate prospects for loans.
• Partners with production support teams to generate sales using company and online marketing resources. Coordinate, create, track and distribute marketing materials.
• Build a referral base with lead sources; Self-generate new leads and maintain established referral sources and client lists.
• Collaborate closely with underwriters, processors, realtors, and lenders to facilitate a seamless loan approval process.
• Obtain accurate and thorough 1003.
• Collect supporting documentation from borrower:

• • • • 30-day paystubs
      • 2 years tax returns
      • Last 2 years W2’s
      • Award letters, disability, trust income, etc.
      • LOE for Gaps in jobs
      • At initial contact with borrower provide needs list and complete application
      • 2 months bank statements
      • Obtain executed disclosures within regulations time frame.
      • Obtain accurate AUS findings.

• Analyze credit report and financial scenario, determining appropriate loan product(s).
• Determine (price) a profitable loan and communicate fees to ops team.
• Submit a complete loan package to processing.
• Lock in rate.
• Review CD to ensure fees and cash at closing are consistent with commitment to Customer:
• Deliver exceptional customer service by keeping clients/agents informed during the loan process and addressing all their questions and concerns.
• Stay current with industry regulations, lending trends, and changes in mortgage guidelines.
• Perform any other reasonable duties required by Guild Mortgage Company or Managing Loan Officer.

Qualifications

Education

High School Diploma or equivalent, required

Experience

Minimum five years experience in Mortgage lending or related field or proven record of closing an average of four loans each month.

Certifications/Licenses

NMLS required

Additional Qualifications

• Flexibility to meet customers outside the branch.
• Ability to manage multiple priorities; strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external
customers.

Company Required Skills

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment
required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and
third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Physical Demands

Work is primarily sedentary; mobi