Senior Manager, Sales Product & Operations - LinkedIn Marketing Solutions

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role can be based in New York City, Chicago IL, or Bellevue WA.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. 

This highly visible role within Global Go-to-Market (GTM) Operations will deliver on global systems and tooling initiatives for LinkedIn’s Marketing Solutions line of business (LMS). In this role, you will lead a team, building and scaling both third-party (3P) and first-party (1P) Sales and Operations tools. You will manage a team of product owners for our Salesforce instance, harnessing its capabilities to transform our highly integrated CRM and customer engagement processes. Additionally, your team serves as a vital business partner to our Product, Engineering, and Technical Program Management teams, representing business requirements for 1P tool development, and acting as the “voice of the business” on internal technology initiatives. You will build strong relationships with business leaders and collaborate cross-functionally to prioritize, define roadmaps, and deliver best-in-class systems and tooling solutions. This role offers an exciting opportunity to play a key part in shaping the future of GTM Operations for LinkedIn’s growing media business.

Responsibilities 

• Own customer requirements (user stories, use cases), business requirements, and communicate the long-term vision and goals that drive the tooling strategies for LMS Sales CRM and Media Productivity tools

• Inspire excellence through example, coaching, and developing a team of product owners; foster a positive and values-driven team culture     

• Owns business planning and LMS Sales systems and tools roadmap

• Define strategies for B2B 3P/1P tools based on industry leading solutions including Salesforce, Gong, and revenue/forecasting tooling platforms

• Deep understanding engineering, product, and got-to-market capabilities/processes and is able to align leadership of dependent teams on necessary structural and/or resource changes to deliver efficiencies 

• Set release goals for a large portfolio of LMS Sales systems and tools, prioritize features according to customer value, and adjust throughout implementation as needed 

• Develop methods for prioritization and triage of bugs for team to apply, make key decisions on showstoppers and end product/system/tool quality 

• Create and maintain team processes as well as communication channels to effectively manage actions to meet deadlines while building at high velocity  

• Regularly assess and communicate project constraints or risks globally; identify project dependencies and mitigation plans 

Qualifications

Basic Qualifications

• 3+ years of managing direct reports

• 6+ years of experience in sales product, strategy, or operations

• 6+ years of experience working with the Salesforce platform (PM, Admin, and/or Dev) and other internal, first-party sales technology applications 

• 6+ years of software development lifecycle (SDLC) experience as a business partner or analyst, authoring business requirements and collaborating with Product and Engineering teams

• Experience with Sales and Sales Operations workflows and processes, including:

  • Sales customer engagement

  • Account planning/segmentation/territory planning

  • Sales compensation

  • Sales forecasting

Preferred Qualifications

• Experience in ads/media sales operations; understands the media sales cycle

• Experience leading sales or business process transformation initiatives

• Experience building for scale; comfortable with data and ambiguity

• Experience evaluating new tools and weighing in on build vs. buy decisions

• Understands agile methodologies and ways of working

• Understands Product Management best practices; ex