Senior Manager, Product & Platform Innovation - Operational Readiness

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed has an exciting opportunity for a Senior Manager, Product & Platform Innovation - Operational Readiness to join our rapidly growing team! In this role, you will oversee operational readiness governance, technical program management, software modernization, and communication via a team of resources. You will work closely with IT and Business Operations leads to ensure alignment of processes and visions. The principal purpose is to drive consistent operational readiness, process efficiency, and automation for all product and platform programs for Consumer & Business. You will report directly to the Director, Product & Platform Innovation – Governance.

As the Senior Manager, Product & Platform Innovation - Operational Readiness, your duties and responsibilities will include:

Strategic Planning and Execution

• Develop and execute a scalable and robust cross-domain E2E operational readiness workflow management process including design, implementation, execution, monitoring and quality assurance for Consumer and Business customers
• Drive long-term modernization and technical advancement planning for Product & Platform Innovation programs
• Own companywide Operational Readiness Production Testing in collaboration with Go / No Go facilitation

• Verification that product and / or platform meets user acceptance criteria before the general audience deployment
• Partner with the BTAC lab and IT to ensure test environments are appropriately established, system access is granted, addresses, inventory and resources are available
• Cross Functional test plan, timeline, resource management and roles & responsibilities
• Business Validation Testing and Operational Readiness Testing facilitation
• Daily communication detailing daily progress made, issues encountered, top priority defects and overall health of the product or program
• Go / No Go criteria, facilitation and communication

• Partners with IT to provide product and platform implementation support including:

• Cross Functional resource management and roles and responsibilities
• Post deployment defect and enhancement management, stakeholder support and training
• Communication of deployment activities, results, outstanding issues, and post deployment handoff activities

• Deliver continuous improvement, quality, and productivity from the customer / stakeholder’s perspective
• Drive successful execution of Product & Platform Innovation projects in alignment with the Strategic Growth Plan
• Leverage and standardize an agile methodology to drive the enablement and use the business KPIs to execute iterative constant improvement
• Formulate strategic plans to meet business needs and address industry trends and challenges
• Identify and prioritize key areas for process improvement, including operational efficiency, digital transformation, and innovation initiatives
• Collaborate with cross-functional teams to implement innovation initiatives, ensuring seamless integration and minimal disruption to daily operations
• Owns operational readiness program management including plan creation and tracking; issue escalation and resolution; progress documentation and status report preparation and (metrics, summaries, etc.) communication in both formal and informal settings
• Support business case development with cost/ benefit analysis for continuous funding and prioritization
• Use data and KPIs to drive product and platform to support and automate business functions in an iterative and agile implementation format

Implementing and Innovating Consumer and Business System Stacks

• Develop a scalable and robust cross-domain system stack that caters to Consumer and Business customers’ needs and business outcomes
• Define operational readiness and enable operational efficiencies, through key analytics, enhancing product and service delivery, customer experiences
• Create cohes