Inside Sales Representative

 

ESSENTIAL RESPONSIBLITIES:

• Dispatch, and schedule appointments accurately.
• Invoicing accurately
• Answer questions via 8x8 related to status update and create service request.
• Escalate requests/questions as needed

 

BEHAVIORS/COMPETENCIES

• Integrity
• Ensure Company Policy, Procedures, and Values are being adhered to
• Display respect and accountability at every level and every interaction.

 

• Customer Service
• Provide the highest level of customer service while building customer satisfaction and retention

 

• Innovation
• Develop and display innovative approaches and ideas to our business.

 

• Teamwork
• Help contribute to building a positive team spirit
• Support everyone’s efforts to succeed.

EDUCATION AND/OR EXPERIENCE

• Have a general competency using Windows operating system.
• Customer service background is a must.
• Professional phone presence both inbound/outbound calling
• Call Center background a plus.
• Understanding of the Collision industry a very big plus.

SKILLS AND ABILITIES

• Basic Computer Skills
• Basic to Intermediate Microsoft Excel Skills
• Basics Microsoft Office
• Mastery of Microsoft teams is required.