Senior Consultant, Risk Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Position Summary – Make a Difference. Join Visa’s newly formed, cutting edge Risk Operations Center (ROC). The ROC is a critical priority of executive leadership and focuses on the fast identification and mitigation of high impact fraud attempts in the global payment ecosystem. This team will operate 24/7 working 12-hour shifts, and this role provides support to escalations from the team with a primary Monday through Friday work week.

The Senior Manager Risk Operations is a high visibility and demanding role, responsible for the operational implementation for the detection and disruption of fraud events identified by the Risk Operations Center- a key component of Global Risk's Payment Fraud Disruption organization. This position is responsible for defining incident response processes and mitigation to any payments-based attack affecting Visa’s clients or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. The Senior Manager will be responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center.

Primary responsibilities

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action
• Perform analytics of complex data models to evaluate legitimacy of transactional logs
• Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk based activity that may be impactful to Visa and its clients
• Ensure incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
• Determine opportunities for incident handling improvements and increase operational efficacy
• Provide critical platform development oversight for the tools and capabilities used to automate incident response
• Coordinate incident handling with regional Risk groups and take decisive action on events, alerts etc.
• Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidance
• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
• Develop key metrics that drive innovation and development for the Risk Operations Center. In addition, the position will be responsible for ensuring goals related to these metrics are met.
• Create detailed reports on internal incident response measures of success
• Collaborate with the Visa teams and clients during fraud events to provide real time status and data driven decision making
• Self-driven individual who can multitask and complete varying risk