Jobs and Careers

Manager, Specialized Loan Servicing

Valley National Bank

St Petersburg, FL, United States, United Statesfull_timeVerifiedPosted 4 Apr 2026

About the role

Responsibilities include but are not limited to:

Key point of contact with internal and external stakeholders for Specialized (Syndicated, Participated, and Swapped loans).
Daily leadership of Specialized Team on life of loan transactions, such as rate changes, maintenance transactions, and booking commitments to ensure loan systems (e.g. IBS, PLM) are up-to-date and in sync.
Support the Department Head, Specialized Loan Servicing in adherence to OCC Heightened Standards and coordination with Operational Risk Management team.
Document procedures to be reviewed and updated periodically.
Key point of contact in discussions with Internal and External Audit
Oversight of all GL suspense accounts used, Loan Control GL, and firm grasp of how the loan system (IBS) interacts with the General Ledger.
Oversight of key vendor (SS-C) to ensure appropriate reflection of loan terms and structure of deals with partner banks.
Interpret and translate loan documents into Valley's booking systems, where rquired.
Review and approve new deal set-ups on outside vendor platform prior to activation on that platform.
Establish excellent communication with business lines (e.g. Healthcare, CRE, C-I) to set expectations and follow through to meet those expectations.
Provide expertise on required cash flows, including stub interest calculations on loan closings.
Coordinate with team to ensure timely cash flows between borrower, Valley, and partner banks on advances, paydowns, and payoffs.
Provide daily updates to team to ensure coverage of all deals and follow-up on responsibilities assigned to team members.
Review and approve Wire Transfer Requests prepared by Specialized Loan Servicing team.

Qualifications Required Skills:

Extensive knowledge of the commercial lending business, credit and loan documentation and terminology, bank regulatory requirements, and credit risk management.
Strong acumen with regard to Loan Syndications, Participations, and Loans tied to derivatives.
Developing expertise with loan and credit documents and how they translate into loan capture systems.
Strong communication skills, both oral and written, and a leadership presence that projects professionalism, but a demand for accountability.
Attentiveness to industry, regulatory, and organizational change so that the Bank is prepared and positioned appropriately.
Experienced in commercial loan operations, loan accounting, loan servicing, and derivative transactions.
Familiarity with banking software and demonstrated ability to learn new platforms, such as Wire systems, SAP GL SS-C's Precision LM and other commercial loan systems to be used by Valley in the future.
Strong organizational skills in order to lead and track multiple processes and a changing landscape of SLS responsibilities.
Ability to understand and operationalize new products and processes resulting from acquisitions or VNB initiatives.
Ability to foster positive working relationships with multiple functional groups within VNB and externally in a diplomatic manner.
Relationship Management skills with team to foster an environment of strong morale and mutual support.
Strong communication presence and relationship building skills with Lenders, Credit Officers, and Loan Administrators.
Ability to see big picture while keeping on top of day-to-day Loan Operations activities. n producing regular metrics that represent the team positively and fairly.

Required Experience:

High School Diploma or GED.
Minimum of 10 year's Banking experience in Commercial Lending/Loan operations
Minimum of 5 years' experience with loan syndications and participation.

Preferred Experience:

Bachelor's degree -- preferably in Finance, Business Administration, Accounting.
Minimum of 5 years' banking experience in an operational leadership role; demonstrated understanding of loan operations and documentation; demonstrated experience in a fast-paced, time-sensitive, and demanding operational environment.