Jobs and Careers
ET
Veterinary Client Service Representative, SRAES
Ethos Veterinary HealthColorado Springs, United Statesfull_timeVerifiedPosted 1 Dec 2025
š° $44,000/yr($36,000/yr ā $44,000/yr)
About the role
Veterinary Client Service Representative
Ā Are you a caring and energetic "people person" who has a passion for animals? Do you excel in a fast-paced environment where each day presents new challenges and opportunities to make a positive impact? If so, Southern Rockies Animal Emergency & Specialty in Colorado Springs is excited to invite YOU to join our team as aĀ Client Service Representative!
About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.
Responsibilities Include (but not limited to):
At Southern Rockies Animal Emergency & Specialty, we believe in taking care of you so you can provide the best care for our beloved pets.
Ā Are you a caring and energetic "people person" who has a passion for animals? Do you excel in a fast-paced environment where each day presents new challenges and opportunities to make a positive impact? If so, Southern Rockies Animal Emergency & Specialty in Colorado Springs is excited to invite YOU to join our team as aĀ Client Service Representative!
About the Role:
As a Client Service Representative, you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests.
Responsibilities Include (but not limited to):
- Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in the emergency room check-in process, ensuring a caring, compassionate and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
- $18 - $22 depending on experience
- +$3/ hr weeknight differential
- +$4/hr weekend differential between 7pm-7am
- Full Time
- Exact Shifts/Hours: TBD
At Southern Rockies Animal Emergency & Specialty, we believe in taking care of you so you can provide the best care for our beloved pets.
- We value your well-being: Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit.
- We value your professional growth: We are committed to mentoring our team to help you reach your full potential.
- We have a friendly/inclusive culture: Step into an environment where mutual respect and kindness thrive. You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise.
- Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
- Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
- At least 1 year of experience in customer service required, veterinary experience preferred.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights ā in under 60 seconds.
Apply Now āGenerate Application KitFree account required ā sign up in 30s