Business Support Associate

As a Senior Business Support Associate within the Middle Office Commercial Banking team, you will play a pivotal role in managing and developing a team of Executive Administrative staff. Your primary responsibility will be to ensure that our administrative support aligns seamlessly with the business objectives, delivering exceptional service while maintaining stringent governance and compliance standards. 

*** The Firm is not supporting any type of Visa Sponsorships or Relocation Assistance at this time - You must be located in location listed on posting. ***

Job Responsibilities:

• Lead and manage a team of Administrative Professionals, ensuring superior administrative coverage and support to the business units.  

• Conduct regular strategic business reviews and manage stakeholder relationships, changes to business coverage, aligning support functions with business priorities and objectives. 

• Develop and nurture top talent within the team through effective coaching, training, and performance development 

• Partner with our Client Engagement/Events and Sponsorship teams. Be a strong subject matter expert for Admins to support local event activity, training, and ongoing event support. Ensure oversight for local control and reporting activities such as RSVPs in Catalyst, MarCom, ticketing, local event management and compliance with Commercial Bank Marketing standards, Confluence intake, and defined best practices. 

• Partner with various functional groups including Recruiting, Employee Relations, Marketing, Sponsorships and Donations teams, and Technology, fostering collaboration and ensuring consistency in business practices and service delivery. 

• Independently own all facets of the performance management process, ensuring thorough completion of all firm requirements promptly. 

• Drive thought leadership initiatives to continuously improve operational efficiency and effectiveness. 

• Lead and support projects and initiatives for the Administrative Management team, contributing to the business's overall success. 

Required Qualifications, capabilities, and skills:

• Proven leadership experience, with a track record of motivating and developing high-performing teams (preferred but not required). 

• Strong natural people leader and role model with exceptional communication, interpersonal, and presentation skills, with the ability to influence decisions and provide clear messaging across all organizational levels. 

• Control orientation with a focus on enforcing a dynamic control/compliance environment and mitigating risks in business processes. 

• Proficiency in Microsoft Office Suite and other relevant applications. 

• Highly adaptive to integrating and using new technologies to improve business operations. 

• Proactive mindset with the ability to take initiative and drive results independently. 

Preferred Qualifications, capabilities, and skills:

• Prior experience in event planning and management, with a strong understanding of event coordination and sponsorship activities. 

 

Join us in this exciting opportunity to lead and shape the future of our business operations. If you are ready to take on a challenging yet rewarding role that offers ample opportunities for growth and development, apply now! 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked t