Implementation Project Manager

Company Description

MacroHealth's mission is to make buying and selling healthcare services simple and powerful.

We provide a Health Marketplace-as-a-Service platform that enables Payers, Providers, and Health Market Partners to Optimize and Connect their unique healthcare ecosystems.

Our Optimization solutions provide analytics and connectivity focused on optimizing healthcare pricing and payments. We provide health Payers with data enhancement, analytical tools, and market benchmarking to design Provider network solutions that are optimized for each unique member group. With our Connect solutions, a single EDI/API implementation can connect our clients with their chosen Providers, Provider Networks and industry Partners.

Our team has a vision to create Intelligent Health Markets that dramatically improve healthcare cost, quality and access for everyone.

Job Description

Position Summary:

Actively manages projects and ensures achievement of key deliverables and solutions for MacroHealth clients and partners. Leads all activities related to project planning and management, scheduling, risk management, scope management, internal and external communications, and status reporting. Communicates effectively with all stakeholders and ensures the delivery of consistently exceptional service to our clients. Champions process improvement and seeks opportunities to add value to all stakeholders and their constituents. Demonstrates teamwork and contributes to a positive work culture.

Key relationships:

· Healthcare Payers technical and operational resources

· Network/vendor technical resources

· MacroHealth Engineers

· MacroHealth Product Managers

· MacroHealth Data Analytics team members

· MacroHealth Customer Success Managers

· Operations team

Key Accountabilities:

1. Project Planning and Management:

· Oversees complex, cross-functional projects focused on the implementation of MacroHealth solutions for external customers;

· Develops and maintains the project plan;

· Defines and ensures achievement of key project deliverables for MacroHealth clients and partners;

· Manages project scope and oversees all aspects of the project.

2. Communicates and collaborates with internal and external stakeholders:

· Develops strong working relationships with stakeholder groups, both internally and externally at all functional levels;

· Provides outstanding, continuous communication, both internally and with clients;

· Coordinates and communicates with internal and third-party resources;

· Ensures the delivery of a superior customer experience to maintain our strong reputation in the market.

3. Identifies, defines, and mitigates project risks

· Communicates to stakeholders to identify risks that must be managed over the course of the project;

· Regularly identifies/mitigates any risk on our ability to deliver on our commitments; removes impediments to delivery;

· Develops creative solutions when projects are blocked;

· Acts as the primary go-to person on the team for any external issue/risk/dependency/blocker.

4. Process Management and Improvement:

· Contributes and accelerates organizational abilities to implement new network/vendor relationships that add value to our clients and their constituents.

· Seeks ways to adapt to meet the company’s and customers’ evolving needs;

· Assists with the continuous improvement of project management and service delivery best practices, processes, and tools;

· Serves as a role model of flexibility during organizational and/or business changes.

5. Demonstrates team-work and contributes to a positive work culture

· Recognized as a leader in area of specialty;

· Collaborates with team to achieve organizational goals;

· Contributes to development of a positive work culture by demonstrating teamwork and alignment with core company values;

· Constructively escalates problems and issues;

· Actively collaborates with other departments and teams.

Qualifications

Knowledge, Skills and Abilities:

· Proven ability to lead enterprise software development projects and ensure objectives, goals, and commitments are met;

· Strongly motivated to give exceptional customer service and ensure a positive client experience;

· Deep background in implementation of software as a service (SaaS) products;

· Ability to develop and manage project plans using MS Project or Smartsheet;

· A focus on continuous improvement;

· Strong analytical, planning, and organizational skills with an ability to manage competing demands;