Case Manager, Student Intervention Services

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The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

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The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Case Manager, Student Intervention Services

Job Profile Title

Associate Director B, Student Services

Job Description Summary

The Case Manager plays a key role in responding to student crises and collaborates with other departments to manage students in distress and other situations that may interfere with students' ability to function in the University community. The Case Manager provides individual support, advocacy, and referrals to resources. The Case Manager oversees the coordination of services, convenes case conferences, and works with University offices to implement appropriate case management plans. The Case Manager is responsible for collaborating with partners to respond to critical incidents, recommends courses of action, and provides short- and long-term support to students.

Job Description

Job Responsibilities

• Case management: Provide support and manage coordination of short- and long-term services for students who experience crises or have complicated needs. Participate incase conferences regarding complex cases, and lead implementation of case management plans. Provide ongoing follow-up as needed for monitoring and support. Develop and maintain collaborative relationships with students, parents, University offices, and external service providers.
• Crisis intervention: Coordinate operational response in student emergencies. Collaborate with Student Health and Counseling, the Division of Public Safety, the Chaplain's Office, schools, and other offices when there is a concern for a student's safety or the safety of others. Communicate with parents, families, or designated emergency contacts regarding student emergencies. Lead comprehensive short- and long-term support for students affected by critical incidents.
• Consult with the schools and other University partners regarding management of student crises and complicated student situations.
• Serve as a member of the Case Management Support Team and the Critical Incident Stress Management Team. Represent SIS on working groups, committees, etc.
• Serve in SIS’ on-call rotation for nights, weekends, and holidays.
• Develop presentations and events for training and outreach.

Qualifications

• Bachelor of Science, Bachelor of Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required. Master's in social work, counseling, education or related field preferred.
• Work experience in higher education preferred
• Experience working with a diverse population required.
• Excellent interpersonal, communication, and computer skills required.
• Must be able to work well under pressure and be able to handle multiple tasks simultaneously.
• Must be able to work collaboratively.
• Alternative work schedule may be required, including evenings and/or we