Client Access

Description

Full Time

Wichita, Ks US

Reports to: Revenue Cycle Manager

Position Overview: Responsible for registering clients in a pleasant, professional, and timely manner, including, but not limited to, scheduling, client interaction, collecting payments, gathering client information and data entry. Answers phone calls in courteous, efficient manner. 

Essential Position Responsibilities:

• Greet clients and visitors with warmth, compassion, and demonstrated commitment to exceptional service. 
• Answers telephone in a prompt, professional manner by assessing the needs of the caller and directs the call based on those needs. 
• Treats clients with respect and responds to their needs in a prompt, friendly and courteous manner. 
• Monitors and addresses voicemail in a timely manner.
• Enters required data in the system, with emphasis on accuracy.
• Handles incoming referrals to complete and schedule Intakes.
• Confirms demographic and insurance information.
• Schedules new and existing clients for appointments.
• Provides necessary paperwork and/or documentation to clients for upcoming appointments.
• Schedules client’s appointments and maintains provider’s schedule for maximum productivity.
• Complete check-in process accurately and efficiently including collecting co-pays and/or balances.
• Assists the billing department with issues and questions pertaining to billing and insurance payments.
• Verifies eligibility and verify insurance for all services. Communicates with client if coverage is disrupted. 
• Responds to requests in a friendly, timely, cooperative manner.
• Ensures proper utilization of supplies and resources. 
• Make sure the Management Team is informed of any unusual and significant issues that may affect client satisfaction, timeliness of services, reimbursement, or general client access to services.
• Attends and participates in meetings and is responsible for all information communicated at meetings.
• Demonstrates the ability to participate in and/or implement team decisions.
• Actively participates in and encourages actions that promote good public relations with clients, families, and the community.
• All other job duties as assigned.

Requirements

Other Position Requirements:

• Ability to multitask and stay organized.
• Strong typing skills.
• Exhibits appropriate level of technical knowledge for the position.  
• Maintains acceptable overall attendance record to include department staff meetings, agency meetings, and any additional training as required. 
• Maintains effective and professional verbal and written interactions with peers, clients, supervisors, and other staff. 
• Uses diplomacy and tact in dealing with difficult situations and/or people. 
• Demonstrates effective listening skills.
• Demonstrates the ability and willingness to handle new assignments and changes in procedures. 
• Identifies what needs to be done and takes appropriate action.   
• Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.  
• Demonstrates analytical ability to evaluate processes and to recommend improvements as necessary.
• High School diploma or equivalent is required.

Physical Requirements:

• Sitting for extended periods of time 
• Typing/data entry, writing
• Lifting/carrying up to 30 pounds
• Driving for purpose of community mobility
• Bending/stooping

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

EEO Race, Color, National Origin, Religion, Sex, Sexual Orientation, Gender Identity, Veteran, Disabled