Global Customer Revenue Strategy & Operations Manager

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling is hiring for a Global Customer Revenue Strategy & Operations Manager to manage critical customer sales strategy, operations and reporting capabilities for our account management organization (“AM”). This role will support the full design of Rippling’s AM GTM strategy and will monitor and report on execution to that strategy. Newly this year we are hiring to focus on evolving our customer top of funnel motion. This will bring a host of new challenges and opportunities to deliver innovative AM Top of Funnel programs for the Organization. This role will partner closely with senior leadership to build strategic business plans for the business. They will work to operationalize these plans throughout the year. They will own the build of critical business reporting and present on several cadences (weekly ad-hoc, monthly via the MBR, quarterly via strategy memo production). In this role, you’ll collaborate closely with leadership across interconnected parts of the business (sales, marketing, customer experience) and be expected to cross-functionally partner with teams to manage business performance and surface key insights. Additionally, you will broadly support a wide-range of post-sales operations including maintaining AM-related data integrity within our Salesforce instance. This is a very exciting position located at the cross-section of several fast-paced and high-performing teams.

The ideal candidate will have worked in fast-paced environments before, ideally at a multi-product SaaS company and will have made a measurable impact to the sales organization. You should also be comfortable tackling ambiguous and challenging problems and working independently as well as part of a team. This is an opportunity to work on high-visibility strategic initiatives in a rapidly growing sales organization.

What you will do

• Business Partner and Team Player: Act as a business partner for Sales & GTM leadership. You will be a strategic thought partner and responsible for the operational cadence of the business. Coordinate with revenue operations teammates on systems and process improvements for the sales organization. Partner cross-functionally on key components of our annual planning process including modeling and target setting specific to top of funnel plans.
• Operational Management: Operate at the intersection of 150+ AMs who work within our SFDC instance. Design and implement new data capture strategies to improve operational efficiency specific to our top of funnel programs. Oversee existing data operations and get hands-on with instrumenting, improving and optimizing Salesforce workflows in an effort to generate more top of funnel opportunities for the cross sell motion.
• Strategic and Operational Planning: Own Top of Funnel modeling and reporting for the AM organization. Lead building of detailed strategic and operational plans. Ensure model keeps pace with the evolution of the business. Develop the most robust understanding of top of funnel strategy and operations.
• Sales Forecasting: Own the weekly AM sales forecasting process related to top of funnel and opportunity generation. Lead/support weekly calls. Oversee forecasting performance and accuracy and in