Service Operations Specialist

Company Description

At Western Digital, we are on a mission to unlock the potential of data so people, companies and organizations everywhere can create what’s next. To fulfill our vision, we are always on the lookout for potential team members who share our passion for solving problems to empower others.

When you join Western Digital, you join a legacy more than 50 years in the making. Across our Western Digital®, SanDisk®, SanDisk® Professional, WD® and WD_BLACK™ brands, we have brought some of the most storied advancements in memory and data storage technology to market—and our best, most innovative work is yet to come.

From energizing gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Here’s how you can help.

Job Description

Supports SanDisks service operations department based in Irvine, CA including customer service interactions, reports, and planning. Provides the highest level of customer service with a sales-minded attitude while developing lasting internal and external customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively support internal teams and service providers, to ensure team objectives are being carried out.
• Coordinate with warehouse employees, and shipping supervisors to plan and schedule pickups and distribution of inventory items.
• Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy.
• Actively participate in meetings with the Corporate Customer Services, Service Centers and Support teams.
• Assist in developing processes to meet specific customer RMA requirements.
• Assist in training/ developing new regional Service Centers to provide in country RMA processing as necessary.
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
• Regularly audits work being done by internal and third-party provider teams to ensure all standards are met.
• Write regular inventory reports, detailing inventory counts, discrepancies, and other statistical data.
• Forecast inventory required to do customer RMA fulfillment.
• Support with new systems implementation /training.

Qualifications

Warranty Services, any ERP knowledge preferred

 Skills:

• Ability to work in a fast-paced and changeable environment while maintaining quality of work.
• Comprehensive electronics Industry Knowledge.
• Strong Written and Verbal Communication
• Advanced understanding of Microsoft Excel, PowerPoint, and Word.
• Understands CRM systems and practices, such Oracle, SAP, and Sales Force.
• Excellent reading, writing, and speaking skills in English.
• Requires excellent communication and organization skills. 
• Good team player and able to work autonomously.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the “Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here: Pay Transparency Nondiscrimination Provision (dol.gov)

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results