Associate Program Manager, Retail Operations

Job ID: 242138
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Retail Operations
Remote Eligible:Hybrid Schedule

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

Our Store Experience & Business Operations organization includes an amazing team of strategic thinkers responsible for supporting our stores and employee’s full potential through an investment in training and education that is unparalleled in the retail industry and through the ongoing innovation and optimization of our existing business processes. We support the day-to-day activities taking place in stores, allowing our team to focus on providing our clients a best-in-class experience. We serve as a voice for our stores, employees and our clients and work cross functionally to ensure we launch and train the best programs possible.

 

Your role at Sephora:
As the Associate Manager supporting Product Operations, you will be responsible for the development and implementation of a variety of operations projects, focusing on Merchandising, Inventory Management and Property Development initiatives for both Sephora and Sephora at Kohls’.Reporting to the Manager of Product Operations, you will drive optimizations and work with business partners to advise on the store experience in new project design and strategy, assisting in developing, delivering and implementing retail initiatives and operational handoffs for support tools. You will serve as a subject matter expert, working with partners across the Sephora and Kohl’s organization.  

 

In addition, you will: 

• Support day-to-day operations of programs, including strategy, cross-functional business partner management, store communication and delivery.
• Works cross-functionally to launch inventory and merchandising initiatives, partnering with Merchandising, Marketing, Property Development, Store Planning, Inventory/Allocation, Store Communications and Technology.
• Act as the store expert and thought partner for projects, ensuring decisions support overall operating model and strategy when driving change across the organization. 
• Drive optimizations for key programs/initiatives to eliminate inefficiencies, reduce store workload and maximize productivity, ensuring Policy and Procedure changes can be executed in stores.
• Manage multiple projects by driving timelines, deliverables, recaps and action plans post-delivery to drive continuous improvement.
• Develop training to ensure store retention for all projects that is supported by the Product Operations Team.
• Present progress of projects, risks and next steps/mitigation to all levels within the organization.
• Travel to Sephora stores as needed to check on project process and traction.

• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

 

We’re excited about you if you have:

• Four or more years of retail project management experience
• Strong organizational, time management, and structured problem-solving skills
• Highly developed verbal, written, and presentation skills
• Comfortable with ambiguity and willingness to take action with limited information
• Contributes new ideas and process improvements to finds solutions to business challenges
• Ability to provide effective feedback to multiple levels of people within the organization
• Exceptional attention to detail, work ethic, and work product quality
• Strong critical thinking and analytical abilities with courage to make key decisions independently
• Intermediate knowledge of Microsoft Office Suite

 

You’ll love working here because:

• The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive fr