Front Desk Clerk & Night Audit - Hampton Inn Virginia Beach Oceanfront South

Located along the scenic Virginia Beach boardwalk, the Hampton Inn Virginia Beach-Oceanfront South offers a refreshed oceanfront experience following a full renovation in 2024. Situated at 1011 Atlantic Avenue, the hotel is steps from local attractions, shopping, and dining, and just nine blocks from the Virginia Beach Convention Center. The property features 141 oceanfront guest rooms and suites, each with private balconies overlooking the sweeping Atlantic coastline and the iconic Virginia Beach Fishing Pier. Guests enjoy a variety of amenities including Hampton’s Daily Hot Breakfast®, complimentary parking, free WiFi, an indoor heated pool, an onsite restaurant, and comfortable Hampton Beds® in every room. With 1,791 square feet of meeting and event space, the hotel also provides an inviting setting for meetings, events, and gatherings.

The Hampton Inn Virginia Beach-Oceanfront South is part of The Harrison Group, a third-generation family business that has been owned and operated in Ocean City, Maryland since 1951. The Harrison Group operates more than fifteen hotels and seven restaurants across Ocean City, Maryland; Virginia Beach, Virginia; Corolla, North Carolina; and Jacksonville Beach, Florida. The company is committed to continually enhancing its properties through ongoing renovations and improvements while delivering exceptional guest experiences and hospitality across all locations.

Job Title: Front Desk Clerk & Night Audit                    Location: Hampton Inn Virginia Beach Oceanfront South

Reports to: Assistant General Manager

Basic Purpose:

The Front Desk Clerk & Night Auditor is responsible for providing professional and courteous service to guests while managing the daily operations of the hotel front desk during both daytime and overnight shifts. This role serves as a primary point of contact for guests and is responsible for check-in and check-out procedures, managing reservations, addressing guest inquiries, and maintaining accurate records of bookings and payments.

In addition, the role performs night audit responsibilities, including balancing daily transactions, reconciling financial reports, completing end-of-day system procedures, and preparing operational reports for management. The Front Desk Clerk & Night Auditor plays a key role in creating a welcoming guest experience while ensuring accurate financial reporting and smooth overnight hotel operations.

Essential Functions:

1.       Greet and welcome guests upon arrival and complete check-in and check-out procedures in accordance with hotel standards.

2.       Register guests by collecting and verifying necessary information including contact details, identification, and payment information.

3.       Manage online, phone, and in-person reservations, ensuring accurate entry into the property management system.

4.       Inform guests about available rooms, hotel rates, amenities, and property services.

5.       Verify guest payment methods and process transactions in accordance with hotel policies.

6.       Maintain accurate and up-to-date records of reservations, room assignments, and payments.

7.       Respond promptly and professionally to guest inquiries, requests, and complaints.

8.       Coordinate with housekeeping to ensure rooms are clean, ready, and properly prepared for arriving guests.

9.       Confirm group reservations and assist with arrangements for group arrivals, events, or VIP guests.

10.   Promote and upsell hotel services, amenities, and facilities when appropriate.

11.   Perform night audit responsibilities, including balancing daily transactions and reconciling guest accounts.

12.   Complete end-of-day financial procedures and ensure all hotel systems and accounts are properly updated.

13.   Prepare and distribute daily audit and operational reports for management review.

14.   Monitor hotel activity during overnight shifts and address any guest concerns or operational issues.