Senior Business Analyst for Infrastructure

Manage IT Infrastructure to ensure proper planning, installation, maintenance, and upgrade of IT infrastructure while standardizing and optimizing a 24/7 IT hardware and system availability.
Build and execute the modernization, standardization and cyber security agenda.
Implement a ITSM based support model to meet automation environment demands.

IT Infrastructure Technology Manager 

PURPOSE:  

Manage IT Infrastructure to ensure proper planning, installation, maintenance, and upgrade of IT infrastructure while standardizing and optimizing a 24/7 IT hardware and system availability. 

Build and execute the modernization, standardization and cyber security agenda. 

Implement a ITSM based support model to meet automation environment demands. 

PRINCIPAL ACCOUNTABILITIES:  

Overall responsibilities are the following: 

• Act as primary point of contact for the head of IT regarding the infrastructure platform by leading the IT infrastructure team. 
• Implementation and Management of IT infrastructure changes in an operating facility. 
• Responsible for driving Operational Excellence and service process optimization and standardization across the terminal 
• Responsible for the IT service delivery for end-user computing, network, and compute. 
• Primary point of contact with regional and global experts to drive the standardization of the local hardware platforms ensuring strong alignment with global standards 
• Driving cyber security compliance and excellence for the terminal in alignment with regional strategy 
• Responsible for developing and managing the budget to run and maintain the infrastructure 
• Responsible for the management and mitigation of all risks associated with terminal infrastructure 
• Ensuring robust business continuity processes and disaster recovery plans for the terminal 
• Primary point of contact with local and regional vendors to ensure the achievement of the agreed SLAs. 
• Work closely with platform counterparts from the region to share good practices and leverage cross Terminal’s synergies 
• Build up excellent IT service management and IT infrastructure skills and expertise within the local IT team 
• Effectively manage stakeholders across platform teams, functions, and terminals to reach agreement on conflicting priorities 
• Implement and maintain standard 24x7 network and automation monitoring services 
• Follow technology innovations in the network and virtualization domain to advise on applicability within Pier 400.  
• Responsible for the optimization of the Data Center and server management process to ensure a high available environment to meet automation demands. 
• Identify and ensure the proper skill set within the IT infrastructure area to meet business expectations. 
• Adopt and implement the latest Data Center management techniques as part of the modernization agenda. 
• Main Interface with the automation team to provide guidance for hardware fixes that are configured from the terminal infrastructure landscape 
• Leads and manage the troubleshooting calls for Major Incidents arise to restore business operations as soon as possible.  
• Leads the development of root cause analysis for major incidents impacting the terminal operations and ensure identified countermeasures are deployed as planned. 
• With the Terminal IT manager, define the terminal Tech portfolio modernization, infrastructure simplification and applications rationalization

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE  

Necessary to perform the requirements of the position: 

• Education – University or higher vocational degree and certification in Control Engineering, Electrical Engineering, Computer Science, Network or Virtual system Engineering or related discipline is preferred.
• Experience – Minimum eight (8) years of Infrastructure operation and complex network platforms implementation, automation component experience is preferred.
• Minimum five (5) years of related project handling/coordination experience and process documentation.
• Operational Technology hardware and integration experience is a must.
• Skills – the following are strongly recommended/critical:
  • Strong experience in Infrastructure Network, switching concepts, spanning tree, VLAN concepts, interior and exterior protocols. Experience with SD-Wan, concepts and capabilities.
  • Good coordination capability, understanding of systems infrastructure hardware, implementation and support.
  • Understanding of a wireless connectivity and LTE environments.
  • Understanding of Continuous Improvement/LEAN/Six Sigma.
• Col