Customer Service Specialist

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Fiskars 

Customer Service Specialist 

Middleton, WI  

(Hybrid – 3 days onsite, 2 days remote) 

At Fiskars Group, we believe great experiences start with great people. Our iconic brands have been part of everyday life for centuries, helping people create, garden, cook, and celebrate life’s meaningful moments. From Fiskars scissors and gardening tools to beloved lifestyle brands across the globe, innovation, design, and customer focus are at the heart of what we do. 

We are currently looking for a Customer Service Specialist to join our team in Middleton, Wisconsin. In this role, you’ll play a critical part in delivering an exceptional customer experience by managing orders, solving problems, collaborating cross-functionally, and ensuring customers receive the support they need in a fast-paced environment. 

What You’ll Do 

As a Customer Service Specialist, you will: 

• Manage customer orders for assigned accounts from order entry through fulfillment  

• Ensure customer timelines and requirements are met while proactively resolving issues  

• Publish weekly sales order reports including confirmations and analysis for customers and sales teams  

• Partner closely with Demand Planning and Supply Planning teams to address product availability and timing constraints  

• Maintain and update system data to ensure accuracy and integrity within the ordering process  

• Review customer routing guides to align shipping and product requirements while minimizing fines and shortages  

• Monitor customer metrics and identify opportunities for process improvements, including:  

• Service Metrics  

• Fines & Shortages  

• Zero Touch Orders  

• Build strong partnerships across functions to support customer success  

• Adapt to changing priorities while managing deadlines and maintaining a high level of service  

What We’re Looking For 

Education 

• Associate’s Degree  

• Bachelor’s Degree preferred  

Experience & Skills 

• 1–3 years of customer service or office experience preferred  

• Strong Microsoft Office skills, especially Excel and PowerPoint  

• SAP experience preferred  

• Experience supporting sales teams and cross-functional teams preferred  

• Strong written and verbal communication skills  

• Excellent attention to detail and organizational skills  

• Ability to thrive in a fast-paced, changing environment