Senior Manager, Platform Engineering

Department: TechnologyReports to: Director, Platform EngineeringLocation: Vancouver, BC

Your Opportunity at ARC’TERYX:
As the Senior Manager, Platform Engineering at Arc'teryx, you will be leading and managing multiple teams of Platform engineers in the design, development, maintenance and support of our platforms and systems. In this role, you will use your advanced technical skills and expertise in platform engineering to guide the teams and ensure that work is completed efficiently and meets our high standards. You will also play a key role in the technology strategy across the platform systems that enable our exceptional e-commerce guest experience via web, mobile and POS systems. Additionally, you will be an integral part of the technology strategy for Arc'teryx digital systems, contributing your insights and expertise to guide the direction and ownership of our platforms. Overall, your technical leadership and mentorship will be crucial in driving the success of our digital properties at Arc’teryx. Meet Your Future Team: The Platform engineering team builds the infrastructure and domain platforms for Arc’teryx mobile apps, arcteryx.com, customer service interfaces and our retail systems. We work with cross-functional agile squads to build and roll out new capabilities, improve performance, and build self-service tools for our developers to enable creating an amazing online experience for our guests. We do this through designing, building and supporting platforms and infrastructure to support our business needs. Using Agile software development practices, we keep our standards high, delivering high quality and deploying frequently.

If you were in the Senior Manager, Platform Engineering role now, here are some of the core activities you would be doing:

• Providing direction and coaching to the platform development teams in all phases of the software development life cycle.
• Attracting, retaining, and developing top talent to build a world-class platform engineering team, developing career pathways for your team members and help them grow through coaching, mentoring, goal setting and ongoing assessment
• Inspiring each team members’ creativity, problem-solving abilities and career growth
• Developing functional specifications and designs for future focused complex systems or modifying/maintaining existing complex systems
• Consistently reviewing the designs and code of team members, often in collaboration with software engineering managers, colleagues and architects to define and hold to industry standards
• Helping design, code, debug, test and support platform systems
• Partnering with leadership, product management and platform engineering managers to define a multi-year vision, strategy, and technical product roadmap and backlog to support the continued growth of Arc’teryx digital platforms
• Executing code analysis, requirements analysis, identification of code metrics, system risk analysis, and software reliability analysis
• Championing observability at scale in everything we do through logging, metrics collection, dashboarding, SLO/SLA/SLI and commitment to continuous improvement
• Remaining committed to a platform service-oriented design
• Executing performance tuning, improvement, balancing, usability, automation
• Working to support, maintain and document new and existing solutions
• Continuing to identify and evaluate new technologies for implementation
• Acting as a technical escalation point for the platform engineers or architects on teams
• Ensuring the team are knowledgeable and available to provide platform support for software running in production 365/24/7; and joining the team in handling incidents that require escalation
• Collaborating and contributing to the continuous improvement of Arc’teryx SDLC, Project and other methodology
• Remaining up to speed with new developments of platform capabilities to support our growing businesses
• Working with product managers and leadership on work resourcing by ensuring platform engineers are available at the right time, with the right skill set and aligned with priorities
• Checking in with product managers and technical leaders to ensure team performance and direction is on track to achieve project goals to scope, time and budget

Are you our next Senior Manager, Platform Engineering?

• You have 10+ years relevant experience with full stack development in an Agile/Scrum environment managing teams of 10 or more engineers
• You have a deep knowledge of observability and software operations including metrics, SLO/SLA, RCA and operational effectiveness
• You are programming language polyglot, and you excel in 2 professional languages