Field Service Supervisor PSD Canada Service

Powell People Solving Tough Problems

As a top player in Switchgear and E-house Manufacturing and field servicing, a career with us will challenge you to solve some very tough problems. You will be rewarded with growth, personal development & industry expertise. At Powell, we provide a comprehensive salary package, RRSP matching, extensive benefits and job training all within a professional & friendly working environment.

 

Based out of the Powell Service Division (PSD) in Edmonton, Field Service Supervisor oversees a team of field service technicians who are responsible for installing, repairing, and maintaining equipment or systems at various customer locations. They provide guidance and support to the technicians, ensuring that work is completed efficiently and according to company standards. They may also handle customer inquiries, resolve any issues or complaints, and maintain records of service activities. Additionally, Field Service Supervisors may participate in training programs and monitor the performance of their team members to ensure high-quality service delivery.

Essential Responsibilities
 

•    Oversee, manage and support a large group of field service professionals while ensuring all job tasks are effectively, efficiently, and safety being taken care of.
•   Assists in developing an annual plan to meet or exceed the teams business plan goals and in the achievement of annual plan revenue and profitability goals
•    Develop and maintain relationships with internal departments as well as all clients, vendors, contactors, Powell managers and employees
•    Provide support to co-workers, clients, and staff while ensuring all field staff have the required resources and assistance to effectively and efficiently complete job tasks
•    Assist in the recruitment of field staff with HR department and identifying labour needs.
•    Review monthly safety summaries and perform site inspections within assigned area to ensure best work practices and safety procedures are followed
•    Mentors and shows exceptional leadership to the employees.
•    Test, commission, program, troubleshoot, repair, upgrade, retrofit and install high and low voltage power system equipment
•    Test, commission, troubleshoot, repair, erect, upgrade, various switchgear and E-Houses.
•    Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.
•    Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes.
•    Advise management on whether continued operation of equipment could be hazardous.
•    Perform other duties as assigned or required.
•    Develop service work scopes and estimates for customers
•    Schedule and execute jobs on-time and on-budget with world-class quality.
•    Plan, coordinate, lead and direct activities for self and team to maximize productivity, utilization and profitability.
•    Guide, mentor and develop employees to improve their leadership, job management and technical skills.
•    Understand customer and market dynamics and implement strategy consistent with Powell objectives.
•    Own the business results of the team.
•    Reach out to customers to grow service opportunities. Work closely with our sales team to maintain, develop and expand customer base.
•    Identify and implement cost and process improvements and standardization to continuously improve cost productivity.
•    Set performance goals and perform yearly evaluation
•    Develop ongoing training & career planning for all Tech’s

Minimum Qualifications

•    BS Degree in Mechanical or Electrical Engineering preferred.
•    Minimum 5+ years’ experience in an industrial electrical service environment.
•    Minimum 2+ years’ experience in a leadership role.
•    Payroll knowledge is preferred for reconciling and approving technicians' hours.
•    Knowledge of basic electrical theory and electrical power distribution equipment.
•    Must possess a valid driver license with a clean record.

Skills, Abilities & Other Requirements

•    Proven track record leading a team of field service professionals
•    Outgoing self-starter who has the initiative and drive to make thi