Customer Support Rep - Call Center (Remote)

 Remote Customer Support Representative (Strong Typing Skills)

 

• You must have PC with 6gb ram or higher, dual monitors and a Headset with microphone. Device can use a Windows or Mac. High Speed internet with a minimum of 25 Mbps/sec up and down. 

Job Duties:  

• Answer incoming customer inquiries 
• Document a customer’s conversation during a call (Dictation) 
• Engage with clients in a friendly and professional manner while actively listening to their concerns 
• Offer support and information to customers in accordance with the company's policies and call guidelines.  
• Other duties as requested 

Job Qualifications:  

• You have a High School diploma or GED 
• Excellent typing skills (Min. 40 WPM)
• You know how to juggle multiple tasks at the same time 
• You have good listening skills and professional phone etiquette 
• Ability to read and follow instructions for specific customer resolution tasks 
• Basic knowledge working with computers in a work environment 

 We provide Medical, Dental, and Vision.