Assistant Custodial Manager

Job Title

Assistant Custodial Manager

Job Description Summary

The Assistant Custodial Manager is responsible for the supervision, inspection, and control of all assigned custodial and related services. Specific responsibilities will be determined by the Custodial Manager.

Job Description

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Properly allocate work responsibilities among subordinates.  Counsels, coaches, and supervises all custodians
• Knowledge of contract requirements and assisting in the creation of schedules to maintain properly skilled staffing levels to satisfy those schedules
• Ability to train custodians on work-related equipment
• Conducts monthly safety training as needed
• Attends mandatory meetings for the purpose of conveying and receiving information
• Conducts cost versus effectiveness tests for new products ordered
• Issue reports and summaries as required
• Counsel and coordinate with customer management representatives on all matters relating to services performed as assigned by the Manager. 

• Resolves clients’ concerns, conducts follow-up calls and perform inspections for satisfactory job performance. 
• Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found
• Ensures all equipment is in proper working condition including carts, steam cleaners, etc. 
• Orders replacement items through purchasing and works with vendors regarding repairs to existing equipment. 
• Order materials on a monthly and on-going basis. 
• Must be flexible to work different shifts: 1st, 2nd, 3rd, and weekends as needed. The base shift for this position will be M-F 8:00am-4:30pm.
• Assist with training employees on how to operate standard buffer machines, automatic floor scrubbers, automatic burnishes, garage floor sweepers, carpet shampoo and extraction machines.
• Daily inspections to ensure all work specification are followed and performed to the satisfaction of management requirements.
• Maintaining ongoing relationships with tenants and provide a clean and high-quality environment for our client.
• Handle payroll related functions to include review and submission of timecards, time sheets and related payroll reports
• Assists employees with payroll issues, such as vacation and sick leave requests/balances.
• Conduct supply inventory on a weekly basis
• Inspect/refill all hand sanitizer stations throughout the building
• Conduct the weekly/monthly training requirements with the employees
• Perform any additional duties on an "as required" basis where such duties are within the scope of contractual responsibilities.

REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):

• Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through.
• Ability to work effectively under pressure and manage multiple priorities.
• Demonstrate excellent customer service skills and experience working closely with contractors, vendors, suppliers.
• Minimum of two years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.
• Must have general hands-on knowledge of both routine nightly and daytime facility cleaning and related services.
• Must possess adequate knowledge of technical skills and techniques required by this contract and will be able to recognize circumstances under which cleaning techniques may be hazardous to the facility or personnel.
• Highly skilled in providing information regarding products and services of the company.
• Develop and maintain professional working relationships with all employees.
• Exceptionally skilled to handle returns and complaints effectively.
• Demonstrates ability to accomplish multiple tasks as requested.
• Proven leadership in training employees and conducting formal presentations.
• Bilingual; ability to read, write and speak fluently in both English and Spanish.
• Knowledge of safety practices with various cleaning solutions for housekeeping.
• Proficient in Microsoft Word/Excel/PowerPoint
• High School education or equivalent preferred.
• Must read, write and speak the English language, bilingual ability may be required.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability