Corporate Security Administrator
EmpowerAbout the role
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The Corporate Security Administrator is responsible for the administration, maintenance, and continuous improvement of the organization's physical security technology platforms. This role supports the protection of associates, property, and physical assets across all facilities through effective system management, troubleshooting, reporting, and coordination with internal stakeholders and external service providers. Hands-on experience with access control, video management, and alarm systems is required. Corporate security systems administration experience is highly preferred.What you will do:
Security Systems Administration:
• Administer and maintain enterprise physical security systems, including access control, video management, intrusion detection, alarm monitoring, and visitor management platforms.
• Create, modify, audit, and deactivate user permissions, cardholder records, system roles, schedules, and administrative access in accordance with company policy.
• Monitor system health and performance, investigate alarms and device failures, and coordinate corrective actions to maintain reliable operations.
• Generate system reports, activity logs, audit data, and metrics to support security operations, compliance, and management reporting.
Technical Support & Troubleshooting:
• Provide day-to-day technical support for cameras, readers, panels, door hardware, workstations, servers, and other connected security devices.
• Troubleshoot hardware, software, connectivity, and configuration issues in coordination with IT, Facilities, vendors, and integrators.
• Coordinate repairs, preventive maintenance, firmware updates, software patches, and testing to ensure systems remain secure and fully operational.
• Support badge and credential management processes, including badge production, activation, deactivation, and access issue resolution.
System Configuration & Documentation:
• Maintain accurate system databases, device inventories, site maps, door configurations, alarm points, partitions, and other platform records.
• Develop and maintain standard operating procedures, system documentation, as-built records, configuration standards, and change logs.• Assist Facility Project Managers with implementation, testing, commissioning, and turnover of new installations, upgrades, migrations, and system integrations.
Incident Response & Investigations:
• Support incident response activities by retrieving video, access history, alarm events, and related system data for investigations and operational reviews.
• Provide after-hours support, urgent troubleshooting, and coordination during critical incidents, outages, or facility emergencies.
Partnership & Continuous Improvement:
• Partner with Security, Facilities, HR, and IT teams to support site security requirements, user onboarding and offboarding, contract guard force operations
training on platform use, and operational change management. • Identify opportunities for process imp
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