Patching and Deployment Specialist - Customer Support

Patching and Deployment Specialist - Customer Support in  GAC Savannah

Unique Skills:

This role will serve as the liasion between Gulfstream Customer Support and Gulfsream's IT partner in ensuring the successful deployment of patches and updates to customer maintenance laptops.  The successful candidate will exhibit:

- a can do cusotmer service  attitude 

- excellent verbal and writtng communication skills

- the ability to receive and promptly address customer concerns 

- the ability to collaborate with Gulfstream's Business Technology Team and Gulfstream's IT partner(s) 

 

This position seeks to fulfill patching and vulnerabilities compliance objectives and the following skillset and experience are required:

* Software packaging / package software for Intune delivery is required (2+ years minimal experience)

* Software/patch delivery via Intune  (2+ years minimal experience)

* Have worked in enterprise level corporation

* Provide status on software/patching delivery

 

 

 

Education and Experience Requirements

Bachelor's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field preferred. 5 years experience with one of the following Infrastructure endpoint management tools: SCCM, Airwatch, Sophos AV, Centrify, Casper, Red Hat Satellite Or SUSE Manager. Certification desired. 3 years of experience in planning and executing software deployment/patching activities. 3 years experience in endpoint management system design & implementation.

Position Purpose:

Stand up business technology infrastructure framework to support the enterprise and leading patching and deployment staff functions.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Solve complex problems in a complex, large-scale, and multi datacenter environment.
2. Develop workstation configurations that consider the requirements of several unique business applications processing simultaneously on a particular workstation or group of workstations.
3. Analyze, document, package, test, and distribute business applications, workstation packages and utilities in accordance with DOD standards.
4. Manage workstation / server images for a multiple OS environments, implement quarterly image updates, maintain configuration documentation.
5. Plan, design and test vendor client/server packages for new software, patches, and new releases, to insure application to workstations has the desired effect.
6. Manage and maintain endpoint systems management infrastructure.
7. Implementation of DISA STIG and DOD Security Requirements.
8. Virtualization of applications and automation/scripting of processes.
9. Installation, configuration, administration and troubleshooting Microsoft, Linux & Unix products.
10. Patching management, Software Distribution and reporting.
11. Working ServiceNow incidents related to workstation issues.
12. Troubleshooting issues related to workstation and application performance.
13. Create and maintain appropriate technical documentation associated with enterprise projects and systems.
14. Support operational transition of enterprise solutions into production.
15. Work with Project Managers to break down a project into tasks, resources and timelines.
16. Collaborate, document, and share information to improve the team toward providing outstanding customer support.

Perform other duties as assigned.

Other Requirements:

1. Task sequencing, integration, and automation experience of endpoint management systems.
2. Solid background with Windows, Linux or Unix Operating Systems.
3. VDI experience desirable.
4. Puppet, Chef, OpenStack, PowerShell experience a Plus.
5. Strong verbal and written communication.
6. Proficient in MS Word, Powerpoint, and Excel 2010.
7. Working knowledge of ServiceNow.
8. Outstanding customer service with strong communication skills, sound judgment, negotiating, and decision making skills.
9. Knowledge of Power Shell, infrastructure automation and command scripts.
10. PKI familiarity.
11. Patch management and reporting experience.
12. Able to manage and prioritize multiple tasks.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.

Additi