Airport Shuttle Supervisor

Compensation: $29.26 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management.

This position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility 
• Ensures safety and satisfaction levels are meeting and/or exceeding expectations 
• Assures the highest quality of customer satisfaction 
• Assists with Training and Development 
• Provides guidance to Bus Operators and Fueler/Cleaners
• Monitor the rotation of buses in service
• Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc. 
• Leads and participates in a team to ensure the successful operation of the shuttle bus service 
• Conduct safety observations
• Complete daily operational reports
• Report performance issues to Management
• Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc. 
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
• Capability of working various shifts as Operations is 24/7

Responsibilities

• Provides leadership and direction to team members 
• Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors
• Provides positive coaching to team members 
• Assists with the training of team members
• Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules
• Reports damaged, broken and out of work features/items 
• Coordinate scheduling for extra service requests by client
• Oversees and performs additional service requests
• Provides training to all new team members
• Attends and participates in all meeting and training sessions
• Completes time sheets, validates time sheet accuracy, and delivers time sheets to office. 
• Performs all tasks and duties required of your team 
• Assign buses to Bus Operators
• Assign tasks to Fueler/Cleaners
• Complete required reports
• Email communications
• Can be positioned at Dispatch or in the Field
• Miscellaneous duties as assigned
• Ability to work in various weather conditions

Qualifications

• Must have a valid CDL B with Passenger endorsement
• Microsoft Suite

Preferred Qualifications: 

• Customer Service Experience  
• 1 year of similar work experience
• Proficiencies with the use of online applications and Microsoft Office

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with an