Solutions Engineer, Enterprise Digital Advisor - Healthcare

 Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.  

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: A Platform Sales Engineer, Enterprise Digital Advisor (EDA) from Global 2000 and Fortune 1000 sales segment background with in-depth knowledge on the entire RingCentral Ecosystem, this includes RingCentral Contact Center, RingCX, and RingEx.  In addition to having a deep understanding and certified knowledge in these products.  Experience with other UCaaS solutions, Legacy voice, data networking (TCP/IP, Firewalls, Ports, Cabling), and cybersecurity. The EDA must have a strong background in system integrations, data warehouse, platform as a service, APIs, ISV integrations, and integrations with Salesforce, Workday, Oracle.

Primary responsibilities include direct customer solutioning & development, general partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, solution development and validation through workshops, Proof of Concepts (POC) for sales opportunities. Must be collaborative and willing to roll up their sleeves with the sales and client teams. Business development, monitoring and supporting SE collaborative teams, managing customer expectations and documents for product roadmap, lab testing, identifying strategic integrations and technology partners, continued education on the platform and underlying technologies, and supporting Service Provider’s related internal and customer facing events.

Job Duties:

• Align with Account Directors to develop solutions that lead to direct sale conversion with partners or direct PS.

• Provide in vertical, global remote/onsite support for Customers and Certified Delivery Partners 

• Partner with Product team stakeholders to develop and prioritize Product roadmap

• Cultivate relationships with internal and external aligned Partners and resources

• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

• Keep up to date on relevant competitive solutions, products and services

• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person.

• Develop and maintain expert understanding of all RingCentral applications and products

• Develop adjacent solutions to increase the viability of the RingCentral ecosystem in the client environment and stickiness of the product set.

• Represent RingCentral at conferences, industry, and sales events

• Actively participate as a SME for RingCentral products and technologies

To succeed in this role you must have experience in:

• Bachelor's degree in Computer Science or Finance (preferred), or equivalent.

• 10+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience.

• 5+ years’ experience with system integration and business focused solutions engineering

• 5+ years of experience working in Solution Sales Engineering capacity selling directly to Global 2000/Fortune 1000 customers and adjacent partners.

• Experience integrating solutions into the Microsoft Team environment.

Desired Qualifications:

• Experience delivering service interoperability through DevOps

• Ability to provide a vision for Enterprise Architecture

• Understanding of Firewalls and Infrastructure

• Ability and Experience delivering, implementing and configuring Enterprise