GUEST EXPERIENCE AMBASSADOR

Salary: $25/hr

Other Forms of Compensation:  

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

 

 

Job Summary

The Welcome Host is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the Guest Experience Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.  
  
Job Responsibilities   
•Provide high-level internal and external customer support  
•Greet employees and visitors, welcome visitors with a smile while maintaining eye contact through the entire interaction.  
•Meet, greet and escort all VIP guests   
•Ensure the guest was delighted and satisfied during the arrival, throughout the stay and during a fond farewell.  
•Ensure daily optimal workspace occupancy and assist in making day of space reservations using an online tool   
•Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc  
•Handle daily signage requirements for guest wayfinding  
•Maintain building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags  
•Carry out instructions for security, fire, health and safety guidelines  
•Work closely with facilities, local technology, and other workplace departments to ensure high quality experience for all guests  
•Effectively and efficiently working with all members of the Workplace team and providing supplemental support as necessary  
•Prepare and maintain the lobby area daily, align all furniture to ensure a welcoming look.   
•Restock supplies daily throughout the reception areas  
•Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest  
•Provide general travel support (arranging for transportation, providing directions, etc.)  
•Respond to inquiries and anticipates customer needs  
•Maintain a strong awareness of business activity and communicate all updates with your team members.  
•Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive the company's operational goals 
•Conduct opening and closing walkthroughs when business requires  
•General administrative support  
•Other duties as assigned  
  
Key Competencies  
•A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the Guest Experience Ambassador role.  
•The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.  
•Excellent listening and oral communication skills.  
•Basic computer skills and knowledge of office technology / equipment.  
•Discreet, ethical and committed to maintaining a high degree of confidentiality.  
•A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.  

Apply to Flik today!

Flik is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustiv