Senior Commercial Strategy Manager

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• 80 million projects started on Thumbtack
• 10 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Commercial Strategy team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. In addition to driving new growth, the Commercial Strategy team owns and executes strategic programs that sit at the intersection of multiple teams and functions, and is the center of excellence for continuous improvement, focused on how to drive operational efficiency and rigor as we scale. The team goes where the problems are and are key to enabling future growth opportunities.

About the Role

The Sr. Commercial Strategy manager is a “super generalist” that leads various projects, initiatives, and programs. You are a master problem solver that thrives in ambiguity, and brings structure to the chaos that enables initiatives to scale and grow efficiently. You are a “master” influencer that can partner and empathize with people and teams across all functions, including Product, Marketing, GTM, Finance, Operations, Support, etc., to ensure successful outcomes. You think five steps ahead and are the ideal partner for cross-functional teams throughout the company in helping assess future opportunities for Thumbtack’s growth. You are able to tackle Thumbtack’s most pressing problems, and are always up for a challenge.

Responsibilities

• Identify and prioritize initiatives that support our biggest bets and create the greatest impact, while being agile and quickly pivoting as priorities change 
• Partner with teams across Thumbtack to identify opportunities, develop winning strategies, and effectively operationalize these strategies
• Support critical projects (major initiatives and smaller bets) E2E from project identification all the way through project completion and follow up
• Enable process improvements throughout the company to ensure operational rigor and excellence 
• Develop, test, and incubate new ideas (products and businesses)
• Support ad hoc analysis and project work (e.g., board prep, planning, goal setting, competitive analysis)
• Own, execute, and improve strategic programs that drive revenue and profitable growth. 

Must-Have Qualifications

• 5+ years of experience in General Management, Business Operations, GTM / Business Strategy, Business Development, Management Consulting or similar roles and experiences 
• Comfortable with ambiguity and building frameworks and plans to provide necessary structure 
• Demonstrated ability to build strong cross functional relationships and influence leaders at all levels 
• Experience setting and achieving revenue goals or other financial metrics
• Technology enthusiast, positively curious, and eager to build and learn 
• Comfortable being at the intersection of strategy, operations, business development, and technology 
• Owner attitude and mentality that rolls up your sleeves to “Get Stuff Done”

Nice-to-Have Qualifications

• Experience working for a company offering services through an online Marketplace
• Ability to work cross-functionally within an organization to drive successful outcomes and shared goals
• Comfortable working in a highly entrepreneurial environment and building new processes from the ground up
• Proficient in SQL and analytics tools (Looker, Tableau)
• Proficient in sys