Infrastructure Chief of Staff

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Infrastructure Chief of Staff

The Chief of Staff is a highly visible position and key partner to the SVP, Infrastructure. They assist the SVP, Infrastructure in determining and managing priorities, driving business cadence, and streamlining processes. They are responsible for delivering results on both short- and long-term programs.

About the department

The Global Infrastructure organization at Cloudflare handles all our data centers and network interconnections around the world, from research and development of our servers, to planning network capacity expansions, to getting our equipment anywhere in the world that it’s needed, to executing new deployments and data center expansions.  Network Strategy, Infrastructure Engineering, Hardware Systems Engineering, Infrastructure Operations, and Datacenter Infrastructure Growth are the key departmental functions that form part of the Infrastructure team.

Ongoing responsibilities include:

Assessing and reporting on key business metrics. The Chief of Staff will partner with Infrastructure leadership to determine and report on KPIs on a monthly basis. This includes partnering with internal teams (Network Strategy, Planning) as well as Engineering, Finance, and Business Intelligence teams to improve data fidelity and availability.

Leading cross-functional initiatives. This role acts as the first point of contact for engagement with stakeholders outside of Infrastructure, especially Finance, Sales, Product, and Engineering. This includes effectively triaging escalations: quickly performing root-cause analyses, sharing information, and devising action plans. 

Communications. This role also leads creating and sharing Infrastructure narratives with the executive team, the Board of Directors, and in company-wide communications (e.g. BEER meetings, kickoff, etc).

In 2023, the Chief of Staff will own several key initiatives:

Developing Sales & Infrastructure engagement model. The Infrastructure Chief of Staff will build a scalable and repeatable process for escalating business concerns to the Sales team, and for the Sales team to raise questions and concerns to the Infrastructure team in a manner that is solution-oriented, efficient, and actionable. This includes representing the Infrastructure team in the Pricing Council Global Approval group and working with Finance and Product teams to ensure accurate cost modeling for large deals.

Driving a comprehensive resource consumption analysis. Partnering with Network Strategy and the Business Intelligence team, this person will drive the development of a model which accurately ascribes costs to customers and products, for use in traffic management projects and resource management.

Catch-All. Business needs are constantly changing. The Chief of Staff should be open to taking on various initiatives that are important at any given time. Some examples include assisting in new product launches that require Infrastructure support, enabling new leaders to ramp successfully, and ensuring teams with capacity gaps get additional coverage. 

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $184,000 - $224,000.
• For New York City-based and California (excluding Bay Area) and Washington hires: Estimated annual salary of $199,000 - $243,000.
• For Bay Area-based hires: Estimated annual salary of $210,000 - $256,000.