Site Reliability Engineer

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

FIS is hiring a SRE for our innovative Platform Service Delivery team

As an SRE team member, you will participate in all of the day to day activities of operating the payment infrastructure to help maintain high stability, reduced Service Downtime and improve Quality of Service for FIS clients.

This could involve working with bleeding edge technology while coding, configuring, implementing, maintaining and supporting

Site Reliability Engineer (SRE) will focus on Scalability, High Availability, Performance, Stability and Reliability of Software Applications. SRE will build automations to simplify operations and processes, collaborate with cross-functional teams to create proactive engineering mechanisms and ensure positive end user experiences.

SRE with a good understanding of Products & interdependencies, with blend of pragmatic, operational and software development skills, will apply sound engineering principles, operational discipline, and mature automation to our operating environments and the codebase.

Participate and Lead the Day-to-Day Operations of the Team for Changes and Incident
Lead Incident Triage Calls and Follow up on Root Cause Analysis
Configuring and Deploying Product Releases into Production and verifying for Quality work
Participating in Data Center and Infrastructure Change activities
Developing Monitoring and Alerting for Payments Platform
Help identify repetitive non-value adding tasks and be hands-on in coding and scripting to automate them
Actively Participate and Contribute in Team Meetings and Team Building activities  

What you will need: 

• At least 2-3 years of experience and knowledge of building and supporting application infrastructure in a private and/or public cloud

• Automation Tools associated with Infrastructure as Code, deployment, and configuration management (Ansible, Terraform, Helm, Harness)

• Knowledgeable of engineering practices (source control systems, release and deployment patterns)

• Experience and good understanding of Networking ( Load Balancers, Firewalls, Virtual Ips, DNS, Network Translation etc. )  

• Hands on Unix Shell Scripting, Perl/Python programming experience

• Hands-on experience in Engineering environments (Cloud Service Providers (Azure), Private Cloud)

• Experienced with Engineering deployment technologies (containers, databases, packages)

• 2-3 years of Change Management experience on ITSM Tools like Service Now

• Experience Initiating and leading or participating in Resolution of Incidents

• 2-3 of Experience developing and or implementing effective Monitoring on standard tools similar to Splunk and Dynatrace

• Knowledge and Skills to comfortably work on Unix Systems, IBM Technologies like WebSphere AS and MQ and Oracle  

• Self-starter and someone who can run with minimal supervision

• Ability to interface with project teams to deliver end to end solutions for our external clients.

• Ability to be primary lead with project teams to deliver FIS OPF solutions end to end for our external clients.

• Ability to troubleshoot technical issues from a high level and understanding potential root cause areas (Networking, Datebase, Middleware, Operating System)

• Experience working comfortably with high profile clients to effectively communicate on technical and functional levels.

Added Bonus if you have: 

• Hands on experience in developing and implementing production monitoring  

• Experience and good understanding Networking

• Hands on Unix Shell Scripting, Perl/Python programming experience

• General Knowledge of Trends in Payments Processing Industry like RTP, ACH and Wires    

What we offer you

• A work environment built on collaboration, flexibility and respect

• Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, work from home, etc.)

•  Varied and challenging work to help you grow your technical skillset

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay