Assistant, UX (Hourly)

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Assistant, UX (Hourly)

Job Description Summary:

Provide research assistance to the Enterprise Project Management Office User Experience team.

Job Description:

Description of Duties and Tasks

• Collaborate with managers and stakeholders to gather and evaluate user requirements.

• Design and plan one-on-one studies, including crafting clear and actionable research goals.

• Conduct user research, analyze findings, and synthesize themes and patterns.

• Translate research insights into design ideas using storyboards, process flows, sitemaps, and prototypes.

• Support the design of information architecture, UI elements (menus, tabs, widgets), and page navigation components.

• Develop UI mockups and prototypes to help communicate site functionality and user experience concepts.
   

Knowledge

• Design thinking methodologies, e.g., double diamond process, iteration, and empathy.

• Storytelling skills

• Office procedures and practices.

• Customer service techniques.

Skills

• Able to create momentum by clarifying requirements, outlining research, and proposing design directions at the beginning of projects when things are unstructured and messy.

• Be flexible and patient when projects change direction or go through several rounds of refinement.

• Perform thorough user research by recruiting participants, conducting sessions, analyzing the results, and deriving actionable insights.

• Create artifacts related to UX, including but not limited to personas, wireframes (from low to high with annotations), prototypes, research reports, empathy maps, mood boards, storyboards, design specifications, usability reports, journey maps, site maps, and user flows.

• Comfortable initiating conversations with people you haven’t met before to recruit them for quick interviews or observations.

• Prioritize the project vision and user needs over personal preferences.

• Collaborate effectively with multidisciplinary teams and stakeholders

• Create high-quality slide decks and confidently present to large groups or in one-on-one settings, both in person and virtually.

• Maintaining confidentiality of work-related information and materials.

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