AVP, IT Production Operations / Warren, NJ (HQ)

Title:

AVP, IT Production Operations / Warren, NJ (HQ)

Company:

Everest Global Services, Inc.

Job Category:

Technology

Job Description:

Everest Group, a NYSE listed S&P 500, is a leading global reinsurance and insurance provider, operating for nearly 50 years, now in over 15 countries. Everest is a growth company with $14 Billion of Gross Written Premium Offering Property, Casualty and Specialty products. We have extensive product and distribution capabilities backed by a strong balance sheet which is evident in our Financial Agency Ratings of: A+ A. M. Best, A+ S&P Global and A1 Moody’s Investor Service.

We take pride in being known in the industry as nimble, entrepreneurial, and responsive. Our culture is innovative, we empower our employees to make business decisions within our risk framework at a local level.  

At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:

•          Generous tuition/continuing education reimbursement

•          Mentoring opportunities

•          Flexible work arrangements

•          Talent development initiatives

•          Networking groups

Job Details:

In order to support Everest’s expansion, we are seeking an AVP of IT Production Operations to join our growing Global Production Operations team. This role will be supporting our International and Global Applications portfolio. You will be helping understand the changing needs of the application users by managing production ticket resolution, prioritizing production fixes, documenting changes, supporting the application usage, and working with team and business leadership for key metric reporting.

The AVP of IT Production Operations will oversee the end-to-end management within their operations team, ensuring seamless support, incident resolution, and change implementation. This role is crucial for maintaining the stability and performance of our IT systems and services, with a particular focus on the international insurance sector. The ideal candidate will have a strong background in production support, incident, and problem management, change and release management, knowledge of ITIL framework including ITSM, and a deep understanding of the insurance industry.

Key Responsibilities:

• Production Support:

  • Lead and manage the IT production support team, ensuring timely and effective resolution of production issues.

  • Oversee monitoring and maintenance of production systems to ensure high availability and performance.

  • Collaborate with other IT teams to ensure seamless integration and operation of applications and infrastructure.

• Incident Management:

  • Develop and implement incident management processes to swiftly address and resolve production incidents.

  • Coordinate cross-functional teams during major incidents to restore service and mitigate impact.

  • Conduct post-incident reviews and develop strategies for prevention and improvement.

• Problem Management:

  • Identify and address recurring issues through root cause analysis and problem resolution strategies.

  • Implement and manage proactive measures to prevent future incidents and improve system reliability.

  • Work closely with engineering teams to ensure long-term fixes and enhancements are applied.

• Change Management:

  • Oversee change management processes to ensure that all changes to production systems are executed with minimal risk and disruption.

  • Review and approve change requests, ensuring they are thoroughly tested and documented.

  • Facilitate communication and coordination across teams to manage change effectively.

• Release Management:

  • Influence the planning, scheduling, and execution of software releases and updates.

  • Ensure that releases are delivered with minimal impact on production environments.

  • Collaborate with development and QA teams to ensure that release processes are followed and that releases meet quality standards.

• Industry Knowledge:

  • Leverage knowledge of the insurance industry to align IT operations with business needs and regulatory requirements.

  • Stay current with industry trends and best practices to continually improve IT production operations.