At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.

Come join us in delivering better outcomes for our clients around the world!

At Franklin Templeton, everything we do is focused on one thing delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over 12,000 employees working in 34 countries around the world are dedicated to servicing investment solutions for our clients in more than 160 countries. For more than 70 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for a Lead Sales Experience Specialist to join our growing team.

What does our Sales & Marketing Client Experience team do?

Franklin Templeton’s Sales and Marketing Client Experience team optimizes business processes and experiences for our sales and marketing teams to facilitate collaboration, planning and information exchange across our technology platforms. We are seeking a Lead Sales Experience Specialist to join our growing team and work directly with global sales teams to develop best-in-class processes at scale. Business process modelling, consulting and a keen interest in technology platforms are desirable skills. Understanding Franklin Templeton’s product offerings, sales processes (retail and institutional), possessing client-first focus and strong influencing will be essential skills.

What are the ongoing responsibilities of a Lead Sales Experience Specialist?

You will partner with Sales, Marketing, Client Services and Franklin Templeton Technology to develop and implement critical business processes for key user personas that can be incorporated into our sales technology platforms:

• Leverage your background in sales to develop business processes for sales that minimize manual work, reduce friction and maximize the use of technology platforms and data

• Play a senior role in collaborating with global sales teams to understand and document their pain points with process, data and technology

• Influence our technology partners and application owners to ensure that the technology solutions reflect our best-in-class business processes and user journeys

• Devise ways of tracking and measuring our best-in-class processes to ensure that we are continuously improving the end user experiences

• Review and respond appropriately to internal partner inquiries

What qualifications, skills and experience would help someone to be successful?

• Bachelor’s degree required with experience in finance and/or technology

• Strong understanding of Franklin Templeton sales processes, product suite and/or technology platforms

• Excellent verbal and written communication skills required.  Ability to effectively convey ideas and strategies to a broad range of stakeholders is critical

• Highly collaborative and able to work effectively in a team environment

• Intellectual curiosity with respect to Finance, Technology, Data and/or AI

• Self-driven with ability to manage key internal and external relationships at all levels of the organization and bring empathy, thought-leadership and a win-win mindset

• Strong listening and critical-thinking skills and an ability to quickly diagnose a problem and devise creative business and technology solutions

• Comfortable working in ambiguous situations where the right outcomes are not obvious

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary—designed to support the whole person and to recognize their time, talents, and results. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken in