Retail Trade Marketing and Guest Services Lead

The Retail Trade Marketing and Guest Services Lead will be responsible for the growth and development of client relationships with both instore clients and outside businesses within the Frontgate Store’s local community, highlighting and promoting the philosophy and values of the brand.  In coordination with the store manager, this will include, but not limited to, developing strategies and targets for businesses in the community, building business opportunities within the community targeting designers, architects, stagers, realtors, builders, pool, and landscaping companies and et.al., planning and executing store events, as well as working with clients while in the store.   

• In conjunction with the Senior Director of Retail and the Store Manager, identify businesses and groups to target that can help the local store expand their business-to-business opportunities. 

• Make Sales Calls in the community 2-3 days a week and deliver Design Presentations as well.   

• Develop strategies and programs to create, grow and maintain relationships and opportunities with groups targeted. 

• Create and execute store events to increase store sales and visibility in the community. 

• Track cost and return on invest for outreach programs and store events. 

• Drive and exceed store KPI goals, by bringing in new business to the store through outreach programs and store events.   

• Support B2B customers providing design presentations, quotes, invoices, product specifications, and problem resolution. 

• Investigate B2B leads provided by corporate partners and cultivate ongoing relationships with those clients for future and ongoing business. 

• Maintain an active, accurate, organized client book with outreach tracking, contacting clients regularly and providing appropriate follow-up on all sales or guest requests. 

• Work as a team player and partner with fellow colleagues; foster open and constructive communication to ensure a consistently exceptional experience and contribute to a positive working environment. 

• Perform any other operational tasks as needed. 

• Posting marketing materials on social media 

This position requires an outstanding leader possessing excellent relationship building skills and experience working with both internal and external partners.  Candidate should have demonstrated sales and marketing skills and a track record of success.  The successful candidate will have experience in outside sales as well as showroom/ retail experience working with residential consumers, residential and commercial designers and a working knowledge of product requirements for commercial as well as residential use.  He/she will have familiarity with marketing high quality furnishings and accessories as well as the business acumen to formulate and deliver results with passion, energy, and enthusiasm.  He/she should have a comfort level with intera